Reference Materials
Customer and Service Provider Conference: Reassignment
During a Reassignment, when calling out to a provider from Extended Zip/Service Locator or calling for an Emergency/Medical Emergency service request we must attempt to Conference the Customer with the Service Provider to schedule and capture the ...
USA: Time Zone Map
When contacting a Customer always be mindful of their time zone based on the state they live in. State Abbreviations Alabama AL Alaska AK Arizona AZ Arkansas AR California CA Colorado CO Connecticut CT Delaware DE Florida FL Georgia GA Hawaii HI ...
QuickBase
QuickBase QuickBase is an online database that helps business teams collect, manage, and share information. This tool allows the user to create tasks through a queue. QuickBase is used to create documents requested by Brokers, Account Executives, ...
TIMX SCM
TIMX SCM TIMX SCM Login A valid username and password are required to access TIMX from your desktop. Generally, the username consist of the end-user's first initial and full last name and the password is at least six characters in length. Each ...
State Abbreviations
State Abbreviation Alabama AL Alaska AK Arizona AZ Arkansas AR California CA Canal Zone CZ Colorado CO Connecticut CT Delaware DE District of Columbia DC Florida FL Georgia GA Guam GU Hawaii HI Idaho ID Illinois IL Indiana IN Iowa IA Kansas KS ...
Customer Engagement Center (CEC) Overview
Customer Engagement Center (CEC) Overview Within the Customer Engagement Center (CEC), access to various customer and contract information is available. Customer Information CEC Customer Information The CEC Customer Information area includes the ...
Entitlement Failure Reasons and Messages
Reason for Failure Message Contract Status – Pending (Inactive) Unable to process this service request because the contract is within the dormancy period. Contract Status – Cancelled (Cancelled) Unable to process this service request because the ...
Status Definitions
Contract Statuses The system-generated statuses below identify the Warranty Contract status. Status Description Required Note Entry Completed (Active) Contract is active and eligible for service. No Cancellation Scheduled (Active) P3V2 Contract is ...
Replacement Deductible - Units and Systems
Replacement Deductible - Units and Systems When a decision is made to Replace rather than Repair the following units and systems will require a Replacement Deductible under the Cinch P3 warranty contract. Appliances Wall Oven Range Cooktop Clothes ...
Technical Reference Guide
Click the attachment below to view the Technical Reference Guide.
Appliance Replacement Feature Matching Guide
General Guidelines What we match: Stainless Steel or equivalent (black stainless, slate, black slate) matched with an equivalent when available. Width & Capacity - Match within standard width and capacity (unless no longer manufactured). Fuel Source ...
Helpful Links
Appliances AJ Madison GE Kenmore LG Maytag Marcone Part Advantage PartSelect PartStore.com Repair Clinic Samsung Sears Sears Parts Direct Whirlpool Water Heaters AO Smith Bradford White Rheem State Water Heaters Whirlpool HVAC Carrier Goodman Lennox ...
Attributes Reference Guide
Click the attachment below to view the Attributes Reference Guide.
Pricing and Labor Guide
The Pricing and Labor Guide provides a quick and accurate reference for parts and labor costs on all types of jobs. Certain combinations of parts can be accessed and changed out for a single flat rate. For example, if a technician needs to change out ...
Appliance Install Guidelines
Most of our Appliance Replacements will have install included, however we do run across scenarios where our distributors may not install certain items or in certain locations. While the Research Department will add an install credit to any job where ...