Attributes Reference Guide
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Technical Reference Guide
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Pricing and Labor Guide
The Pricing and Labor Guide provides a quick and accurate reference for parts and labor costs on all types of jobs. Certain combinations of parts can be accessed and changed out for a single flat rate. For example, if a technician needs to change out ...
Appliance Replacement Feature Matching Guide
General Guidelines What we match: Stainless Steel or equivalent (black stainless, slate, black slate) matched with an equivalent when available. Width & Capacity - Match within standard width and capacity (unless no longer manufactured). Fuel Source ...
Authorizations Note Templates
Notation is extremely important for the Authorizations Process. Writing understandable and clear notes is required to help the agents that come behind you know what the next steps for the job are. Authorizations use Note Templates to make it easier ...
Authorizations Call Flow
Call Flow Call Flow: Entering Report & Gathering Information Call Opening & SP Verification “Thank you for calling Authorizations. My name is <Agent Name>. To whom do I have the pleasure of speaking with?” “Okay, great <Caller Name>, and what company ...