TIMX SCM Login

A valid username and password are required to access TIMX from your desktop. Generally, the username consists of the end-user's first initial and full last name and the password is at least six characters in length.   Each end-user will be given the capability to select their own password, which must conform to the password creation rule as stated earlier.  Sharing of passwords is strictly forbidden.

Icons and Menus

Icons are context sensitive and will only be activated where available.

1.     Left arrow selects next record

2.     Right arrow selects previous record

3.     Left double arrow selects first record

4.     Right double arrow selects last record

5.     Completes search query

6.     Deletes search query

7.     Calendar allows for date selection

8.     Prints to designated printer

9.     Initiates Enrollment/ Inserts field for new record

10. Red X deletes a record

11. Diskette saves record/file

12.Open Door exits the screen                

File Search

The File Search Panel displays search criteria for any account.


Search Field Descriptions:

Account Search Process

1. Enter the desired search query  (e.g., street address and zip code, first and last name etc.).  
   
1. At least two (2) search criteria should be used to reduce the query time and information retrieval.
   A (%) wild card after a few characters of the last name field will list all related names that begin with those letters (Mar% = Martin, Marshall, etc.)
   
   
2. To initiate the search, type the selected search criteria, click on the search icon.
   
1. For an Address Search (preferred search), enter the first 3-4 characters of the address and the zip code. 
   
2. Begin your search by choosing a contract status from one of the radio buttons below.
   
   
3. 
   
   
   Radio Button Descriptions: 
   
   

   Application	Displays only applications, not warranties
   Warranty	Displays enrolled products
   All	Displays all products
   Active	Displays ACTIVE products
   Inactive	Displays INACTIVE products.
   Expired	Displays expired products.
   Cancelled	Displays cancelled products
   Start Date	Displays the products from the date field beside it.

   
   
   
   
   
3.        The record(s) will appear in the description columns as follows:
   
   

   Application	Displays only applications, not warranties
   Warranty	Displays enrolled products
   Application	Application number
   Contract ID	Plan/Warranty number
   Rnwl	Renewal Year
   Address, City, State, Zip (separate columns)	Property Address
   First Name, Last Name (separate columns)	Member’s name
   Status	Shows the status of the plan
   Cell Code	Identifies the plan type
   Campaign	Identifies the associated campaign
   Purchase Type	Purchase or warranty type: Buyer Direct Warranty (BDW) Sellers Home Warranty (SHW) Open Direct Warranty (ODW) Buyer Conversion Warranty (BCW), New Home Warranty (NHW) Referral Product (HSP)
   Plan	Plan Name/Plan Type
   Promo	Identifies if the plan includes a promotion.

   
   

   
   
4. To view, double-click or press Enter on the desired record.
5. The HS Enrollment Form screen will display. 
   

Enrollment Form/Pre-Loaded Applications

 The Enrollment Form is where the application for a new warranty can be entered or downloaded, pending conversion to the HS Enrollment Form.  

 

Pre-Loaded Applications are used by:

1. HMS Affiliates, Enrollment and Accounting Associates. 
2. Third-party clients download warranty applications, pending request for enrollment. 

Why is This Done?

An application is used when a customer is eligible for special products offered through the financial channel, or when they are not yet ready to commit to purchasing a warranty or property. It allows them the opportunity to complete the purchase once the property closes or after they have reviewed the offer.

 What Happens After an Pre-Loaded Application is Entered or Downloaded?

When you perform an address search in TIMX, the pre-loaded application information appears in the HS Search panel, highlighted with three different colors.

 These applications have not been converted to a warranty and will not have a contract number.
They will not appear in any other database. 

Conversion

1. A Real Estate Enrollment or a Support Services Associate can convert applications to an active warranty after the closing date has been verified.  
   
2. A Retention Associate will convert the application upon request from the homeowner to be enrolled.
   

To convert the warranty, double-click the applicable record. This opens the Application Entry Form. Follow the Pre-Load Procedures to complete the conversion/enrollment.