Most third-party sales are attained either from telemarketing or direct mail campaigns.  During a campaign, we work with the client to select a number of credit card or mortgage customers (several hundred thousand to a million or more) to contact.  If the customer decides to purchase the product, they are enrolled through Cinch’s system as an open direct warranty by one of the following methods:

1. Pre-load – Applications are entered into the TIMX Warranty enrollment system before the customer accepts the program. Once accepted, the application is converted into an active contract or membership.
2. Direct Enrollment – If the customer’s information has not been pre-loaded or pre-enrolled, the enrollment is entered directly into the TIMX Warranty system. This occurs when the customer requests enrollment by phone or by submitting a mailed application.

Direct Enrollment Procedure

1. Open the TIMX Warranty application.
   
   
2. At the top of the screen, click on the Enrollment icon.  Select HS Search Panel. 
   
   
   
   
3. CONDUCT AN ADDRESS SEARCH FIRST to avoid duplicate coverage.
   Enter the first four characters of the property address and the zip code in their respective fields, THEN click on the “All” field.
    If no active account appears, proceed to the next step.
   
   
4. Click on the Add menu or the add icon (short key =Alt + A).
5. 
   
   At the HS Online Enrollment screen, skip the Application No. and the Contract No. fields.  
   Once the document has been saved, the system will assign a contract number.
6.  Enter the customer(s) full name.
   
1. If applicable, select the appropriate prefix from the drop-down.
   
2. Tab to enter the homeowner’s full name in the correct fields. If the customer has a suffix (e.g., Jr., II), select it from the drop-down.
   
3. An additional name can be added as a secondary user from this screen by clicking on the next prefix or name box.
   
   
7. Enter the daytime, work, and alternate telephone number without the dashes; the dashes will insert automatically.
   
   
8. Select the field to the right of the work telephone number to enter the work extension number and email address. 
   
   
   
   
9. Tab and the zip code window will appear.  (This window will not display when the correct zip code is entered during the address search entry.)
   
1. Enter the property zip code and select the corresponding city (when applicable).
   
2. The city and zip code will transfer to the appropriate fields.
   
   
10. Enter the property address in the appropriate field.
    
    
11. Update the fields if an alternate billing or mailing address is needed. The property address will appear in both fields by default. 
    
    
    
    
12. Click the Plan button to select the property type and plan information.
    
    
    
    
13. At the Client ID field, the client defaults to HMS.  To change the Client ID, select the down arrow to search for the Client ID from the list.
    
1. Use the scroll bar to locate the Client ID, or enter the first two letters in the Find field to narrow the list, then select Find.
   
   
   
   
   
   
   
14. Select the desired Product Type by clicking on the down arrow.
    
    
    
    
15. Once the Product Type is selected, a pop-up window will display to select the appropriate cell code. 
    
1. Select the correct cell code based on the current campaign for the client.
   
   
   
16. At the Plan field, select the appropriate plan by clicking on the down arrow twice.  Once selected all applicable plan information (i.e. the effective date and expiration date of the agreement, cell code, base price, plan deductible, and the plan effective date) will display on the Enrollment Screen.
    
    
    
    
17. Offer to add options and additions.
    
1. If the customer declines, advise homeowners that options/additions can be added up to 30 days from the effective date.
   
   
18. Set up billing based on the applicable procedure below. 
    

    Read the Billing Disclaimer BEFORE obtaining payment method details. 

 Enrollments. Agents should attempt to overcome the customer's objection to retain a payment method on file by using at least one rebuttal.

  19.  Click Save

  20.  Read the Enrollment Script.

Once the enrollment is complete, a fulfillment package is mailed to the customer outlining all the necessary product information. In most cases, coverage and billing begin 30 days after the enrollment date. 

  21.  Enter Notes in the Communication History Log and Save.