State Abbreviations

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• USA: Time Zone Map

  When contacting a Customer always be mindful of their time zone based on the state they live in. State Abbreviations Alabama AL Alaska AK Arizona AZ Arkansas AR California CA Colorado CO Connecticut CT Delaware DE Florida FL Georgia GA Hawaii HI ...

• Helpful Links

  Appliances AJ Madison GE Kenmore LG Maytag Marcone Part Advantage PartSelect PartStore.com Repair Clinic Samsung Sears Sears Parts Direct Whirlpool Water Heaters AO Smith Bradford White Rheem State Water Heaters Whirlpool HVAC Carrier Goodman Lennox ...

• Customer Service Documentation Guidelines

  Documentation is required for all customer interactions. Clear and complete documentation tracks customer care and expectations which results in efficient and consistent customer service. Note Template: Name: Reason: Details: Action: Closing: The ...

• Decision Desk Note Template

  Notation is extremely important for the Decision Desk process. Writing understandable and clear notes is required to help the agents that come behind you know what is happening in the job in order to relay accurate information to the customer. Note ...

• Authorizations Outbound Call Script

  An outbound call is required when: A job has been denied/partially denied. Unless CA/IA and NOT an emergency Unintentional disconnect by agent. Unintentional disconnect by caller. Medical Emergency/High Risk updates are available. Non-Covered Charges ...