State Abbreviations

• Related Articles

• USA: Time Zone Map

  When contacting a Customer always be mindful of their time zone based on the state they live in. State Abbreviations Alabama AL Alaska AK Arizona AZ Arkansas AR California CA Colorado CO Connecticut CT Delaware DE Florida FL Georgia GA Hawaii HI ...

• TIMX SCM Overview

  TIMX SCM Login A valid username and password are required to access TIMX from your desktop. Generally, the username consists of the end-user's first initial and full last name and the password is at least six characters in length. Each end-user will ...

• Recording Disclosure & Outbound Calls

  To ensure we do not violate wiretapping and privacy laws, we have a verbal call recording disclosure as part of our greeting scripts. These requirements apply to all inbound and outbound calls and are applicable to all clients and channels. Recording ...

• Customer Service Call Flow

  Script Scripting/Handling Greeting & Introduction “Thank you for calling: Customer Service Sears Home Warranty Customer Service (ONLY when no Caller Screen Pop) My name is <Agent Name>, “To whom do I have the pleasure of speaking with?” “May I please ...

• Helpful Links

  Appliances AJ Madison GE Kenmore LG Maytag Marcone Part Advantage PartSelect PartStore.com Repair Clinic Samsung Sears Sears Parts Direct Whirlpool Water Heaters AO Smith Bradford White Rheem State Water Heaters Whirlpool HVAC Carrier Goodman Lennox ...