State Abbreviations

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  When contacting a Customer always be mindful of their time zone based on the state they live in. State Abbreviations Alabama AL Alaska AK Arizona AZ Arkansas AR California CA Colorado CO Connecticut CT Delaware DE Florida FL Georgia GA Hawaii HI ...

• Authorizations Outbound Call Script

  An outbound call is required when: A job has been denied/partially denied. Unless CA/IA and NOT an emergency Unintentional disconnect by agent. Unintentional disconnect by caller. Medical Emergency/High Risk updates are available. Non-Covered Charges ...

• TIMX SCM Overview

  TIMX SCM Login A valid username and password are required to access TIMX from your desktop. Generally, the username consists of the end-user's first initial and full last name and the password is at least six characters in length. Each end-user will ...

• Dispatch Scripts: Live Call & Voicemail

  Outbound To Service Provider Standard Use this script when attempting to locate a Service Provider that can service the Customer. Scripting/Handling Greeting “Hello, this is <Agent Name> calling from Cinch Home Services on a recorded line. Who am I ...

• Recording Disclosure & Outbound Calls

  To comply with wiretapping and privacy laws, our greeting scripts include a verbal call-recording disclosure. This requirement applies to inbound and outbound calls across all clients and channels. Recording Disclosure CALL RECORDING DISCLOSURE ...