Entitlement Failure Reasons and Messages
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Reason for Failure
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Message
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Contract Status – Pending (Inactive)
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Unable to process this service request because the contract is
within the dormancy period.
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Contract Status – Cancelled (Cancelled)
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Unable to process this service request because the contract is
cancelled.
|
|
Contract Status – Cancelled (Expired)
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Unable to process this service request because the contract is
expired.
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Contract Status – Dunning (Pending Cancellation)
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Unable to process this service request because there are past
due payments on the contract.
|
|
Service Request Type Entitlement Failure
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Unable to process this service request because this product
type does not include coverage for <service request type> service.
|
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Item Coverage Entitlement Failure
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Unable to process this service request because the contract
does not include coverage for this item.
|
|
Item Quantity Entitlement Failure
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Unable to process this service request because the number of
this item covered has been exceeded.
|
|
Contract/Caps Limit Entitlement Failure
|
Unable to process this service request because claim payments
have reached <cap limit amount> liability amount.
|
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