Entitlement Failure Reasons and Messages

Entitlement Failure Reasons and Messages

Reason for Failure

Message

Contract Status – Pending (Inactive)

Unable to process this service request because the contract is within the dormancy period.

Contract Status – Cancelled (Cancelled)

Unable to process this service request because the contract is cancelled.

Contract Status – Cancelled (Expired)

Unable to process this service request because the contract is expired.

Contract Status – Dunning (Pending Cancellation)

Unable to process this service request because there are past due payments on the contract.

Service Request Type Entitlement Failure

Unable to process this service request because this product type does not include coverage for <service request type> service.

Item Coverage Entitlement Failure

Unable to process this service request because the contract does not include coverage for this item.

Item Quantity Entitlement Failure

Unable to process this service request because the number of this item covered has been exceeded.

Contract/Caps Limit Entitlement Failure

Unable to process this service request because claim payments have reached <cap limit amount> liability amount.

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