Client Information: | Client ID: TECO Phone number: (833) 605-3029 Address: 3600 Midtown DriveMidtown East Tower Tampa, FL 33607 |
| Enrollments | Customers can be enrolled by TECO
or Retention 3rd party agents using a reservation number.![]() TECO cell codes are for TECO customers ONLY |
Billing | Billing inquiries are handled by TECO. Customers are client-billed
only. ![]() Options and additions are handled by
Cinch associates. Must be paid in full. |
| Cancellations | Cancellations are handled by Retention 3rd Party or by TECO via a sent file. Agents who receive a cancellation request from a TECO customer should handle the call directly. ![]() INFORM customers: There is a payment lag of 60 days after enrollment before the actual credit is applied. Billing may continue for up to 60 days following cancellation |