Golden1 Credit Union

Golden1 Credit Union



Beginning May 31, we began reaching out to Golden1 credit union members in California through a direct mail campaign.

Call Handling Guidelines

Service initiation and follow-up calls. 

Calls for Golden1 customers will route automatically to Tier-2 Captive agents during regular business hours.  After-hours or overflow calls will be routed to Customer Service. 

Notes
Initiation and Service Job follow-up is handled Business As Usual (BAU).

AlertAll Membership / Retention calls should be routed to the CA—Retention team.
Transfer Skill: XFER-RET_ONSHORE

Client Details

All plans will be enrolled under the Client ID: G1CU


Under the referenced Client ID, you will find all associated Cell Codes. 


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