Habitat For Humanity

Habitat For Humanity



Cinch has partnered with Habitat for Humanity of Broward County to bring our values to life—strengthening communities, expanding access to safe and affordable housing, and deepening our commitment where it’s needed most.

Coverage Overview

Plan Name 

Repair + Replace Plan (same as the Better DTC plan)

Plan Aggregate

$10k

Plan Value 

$540 (donated at no cost to the homeowner) 

Client Name 

H4H 

Cell Code

H4HFL

TIMX Plan Description

P3 Cinch Repair + Replace -$50 DED

Term 

3 years from coverage start date 

Deductible 

$50 per service request (paid by the homeowner at time of claim) 

Handyman Credit 

$100 one-time credit, usable anytime during the 3-year term (minor repairs, painting, yard work) 

Waiting Period  

None  

White Glove 

Yes  

Total Benefit Value 

$640 per homeowner ($540 plan + $100 handyman credit) 


Service Job Handling

  1. Initiation calls will route to Customer Service; Business as Usual
  2. Once a service job is created, a case will automatically be created for the White Glove team, who will follow through until completion. 

Talking Points

Coverage

Customer’s Inquiry

Response

Is this plan really free?
Do I have to pay anything?

"Yes — your Repair + Replace Plan was donated by Cinch Home Services through your Habitat for Humanity partnership, meaning you don’t have to pay a monthly fee.

The only cost is a $50 deductible each time you submit a service request."

What does the Repair + Replace Plan cover?

"The plan covers major home appliances and built-in systems that break down from normal wear and tear. This includes things like your refrigerator, dishwasher, washer/dryer, HVAC, water heater, electrical, and plumbing.

This coverage kicks in especially when the manufacturer's warranty expires."

How long does my coverage last?

"Your plan is active for 3 years from your coverage start date. You can find your exact start date in the coverage details section of your Welcome Email or in My Account."

Am I able to add coverage to this plan?

"Absolutely! We have a variety of additional and optional items and services that can be added within 30 days of your effective date for an additional cost."

Is this the same as homeowners’ insurance?

"Great Question!  No, it is not the same.  A home warranty from Cinch covers the cost of repairing or replacing appliances and systems that break down from normal wear and tear.

Homeowners insurance covers damage from events like fire, storms, or theft.

They are separate and complementary types of protection."


Service Request and Reimbursement

Customer’s Inquiry

Response

How do I submit a service request / file a claim?

Log in to My Account at my.cinchhomeservices.com

Or call us at (844) 324-5688.

You will pay the $50 deductible at that time, and a pre-screened service provider will be dispatched to your home.

What is the $50 deductible?

The deductible is the amount you pay each time you submit a claim. When a covered item breaks down, you log in to My Account or call us, and you'll be charged $50. A pre-screened service provider will then come to your home to make the repair or replacement.

What is the $100 handyman credit and how do I use it?

The $100 handyman credit is a one-time reimbursement you can use for a small home project — such as a minor repair, painting, or yard work — at any point during your 3-year term. You submit the request and receipts through My Account. Full details and submission requirements are available there

What is the 180-Day Workmanship Guarantee?

All repairs completed through Cinch's pre-screened service provider network are backed by an 180-day workmanship guarantee on covered repairs. If the same issue recurs within 180 days of a completed repair, Cinch will address it at no additional deductible.


Membership

Customer’s Inquiry

Response

How do I set up My Account?

"Register at my.cinchhomeservices.com using the email address on file. My Account lets you view your plan details, submit service requests, track claims, and access the handyman credit"

 I didn't receive my welcome email — what should I do?

"Please check your spam or junk folder to see if the welcome email was filtered there."

If the customer is unable to locate it, proceed with procedures to request another Welcome Email.


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