Cinch DTC GBB NEW Plans

Cinch DTC GBB NEW Plans

Cinch is introducing three NEW Good, Better, Best plans, providing customers greater flexibility and choice. Customers can now choose between a repair-only plan and a comprehensive repair and replacement plan.   

Coverage Details 

 Plan Features & Benefits (ALL)

  1. Standard 30-day review period
  2. $10,000 annual aggregate
  3. Regional Pricing based on the zip code. 
  4. Deductible options ($100, $125,$150)
  5. Industry-leading 180-day workmanship guarantee on covered repairs
  6. Simple Claims Process: You can file claims online or by calling Cinch Customer Care.
  7. Covered Items (P.E.A.C.H.) – see the Product Matrix and Dec page for EACH plan below.
Additional Benefits
  1. $50 Locksmith Reimbursement:
  2. $25 credit towards purchasing an A/C filter
  3. Appliance Buyline Program
  4. Quarterly email preventative maintenance tips

Cinch Repair Only

The Cinch Repair Only Plan covers home repairs for 11 Appliances and 26 Components of major systems – all the hard-working essentials that keep customers' homes running every day. 

Specific Plan Details

  1. $1000 per claim limit
  2. $250 credit, when replacement is the only option. 
If the repair cost exceeds the $1k claim cap limit, then the customer will have the following options:
  1. Pay the remaining repair cost out of pocket; this includes any non-covered charges. 
  2. Accept a repair credit of up to $1,000. In this case, the item will be eligible for future coverage ONLY IF the customer repairs or replaces the item. 
  3. If parts are no longer available, the job moves to replace status, and credit of up to $250 will be issued (see email example below).
A Specialist will handle these calls.

Customer Service Actions

  1. Check coverage to verify if it is a 'REPAIR ONLY' plan.

  2. Read notes by Autho to see if the customer has called to check the Service Job Status. The notes will indicate 'REPAIR ONLY'
  3. Follow standard Service Initiation Procedures. 

Authorizations Actions

  1. Review coverage.
  2. Reach out to a Specialist if: 
    1. Customer refuses/cannot pay the difference/non-covered charges.
    2. Service Partner advises the item is NOT repairable. Other options may be explored, such as the $250 credit.
    3. IF credit is approved, THEN Part Sourcing generates an email to the customer, and a paper check is sent to the address on file. 
  3. Indicate 'REPAIR ONLY' in your notes. 

Cinch Repair + Replace 

The Cinch Repair + Replace Plan gives customers the same great complete home repair coverage as our Repair Only Plan - 11 Appliances and 26 System parts - but with one big plus: If we can’t fix it, we’ll replace it!
Emphasize repair first and replacement as an added benefit/protection.

Specific Plan Details

  1. Appliances ($2000 cap PER unit).
  2. Water Heater ($1,000 cap PER unit).
  3. Homeowner Insurance Reimbursement ( up to $500 once a year)

Cinch Repair + Replace Premier

The Cinch Repair + Replace Premier Plan offers the same comprehensive protection as the Repair + Replace plan, with the added benefit of the Premier Upgrade Package (PUP) AND Outside Line Coverage. 

Specific Plan Details

  1. PUP ($1,000 per claim, twice per year).
  2. Homeowner Insurance Reimbursement ( up to $500 once a year).
  1. Outside Line Coverage:
    1. Outside Gas Line ($2,000 cap).
    2. Outside Sewer Line ($3,000 cap). 
      1. Includes a $1500 cap limit for sidewalk restoration (for restoration if access to lines is within the sidewalk).
    3. Outside Water Lines ($2,000 cap).  

ALL Plans: Subject to the terms and conditions, AND item/plan caps

Membership Call Handling

IF you receive a call from a DTC customer requesting an enrollment, THEN follow existing procedures to complete their request. 
All other departments will transfer to the dedicated DTC line: [877-375-1572].
For initiation and service jobs, follow-ups, transfer to claims.
State Exclusions: You are unable to enroll a customer in the plans and/or receive plans with offers in the following states: AZ, CA, NV, AK & HI, IA, MA, UT, and WA. 

Process

In TIMX SCM, all three plan types are categorized under:

Client ID: CINDTC (Cinch Direct to Consumer)
Cell code: DTCGBB. 
 Agents will see several plans to choose from; however, based on how the customer heard about us, ONLY choose one of the following.
  1. DTCGBBDIG (Digital with one month free)
  2. DTCGBBM06 (DM with 2 free months)
New DTC GBB cell codes WILL NOT populate in TIMX for potential customers with a property address in an exclusion state.

Sales Reminders: 

  1. Probe for discovery and identify the best plan for the customer based on coverage needs. This can include the NEW REPAIR ONLY plan.
  2. Offer additional and optional items, including PUP and deductibles.
    1. To change the deductible amount from the default deductible ($150), select the Options tab and click the down arrow button by the Deductible Amt tab to view deductible options.

  3. Relay the appropriate enrollment scripts and disclaimers and set appropriate expectations.
  4. Document the account


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