Research Escalation Exception Guidelines
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Soft No Job Aid
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Customer Service Documentation Guidelines
Documentation is required for all customer interactions. Clear and complete documentation tracks customer care and expectations which results in efficient and consistent customer service. Note Template: Name: Reason: Details: Action: Closing: The ...
R-410A Condenser Conversion Guidelines
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Appliance Install Guidelines
Most of our Appliance Replacements will have install included, however we do run across scenarios where our distributors may not install certain items or in certain locations. While the Research Department will add an install credit to any job where ...