Soft No Job Aid

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• Unscheduled Task Scripting

  OUTBOUND CONFERENCE CALL Service Provider Greeting “Hello, this is <Agent Name> with <Cinch Home Services/Sears Home Warranty> on a recorded line. Who am I speaking with? I was calling to confirm if an appointment has been scheduled for <Customer ...

• Unauthorized Work Soft No Script

  Use the below scripting when advising customers about unauthorized work. All States (Except Wisconsin) “<Customer Name>, your agreement covers the <Item> due to normal wear and tear when we are notified before the repairs are performed. As per the ...