All States (Except Wisconsin)

“<Customer Name>, your agreement covers the <Item> due to normal wear and tear when we are notified before the repairs are performed. As per the agreement terms and conditions, any service performed without prior notification and Cinch approval is not eligible for reimbursement.

As a reminder, our Customer Service Department is available 24 hours a day, 365 days a year to provide assistance for any of the covered items listed in the terms and conditions of your agreement.

Do you have any further questions? Thank you for calling Customer Service.”

If the customer persists and disputes the denial:

“<Customer Name>, I can appreciate your questions. If you would like, I can refer you to the section in the contract that explains this important condition.”

1. Refer to the section of the contract that addresses “authorized contractor” or “unauthorized repairs”.
   

1. If the customer states they never received a contract, offer to send them one and contact Membership Services to process the request.

Wisconsin

“<Customer Name>, your agreement covers the <Item> due to normal wear and tear when we are notified before the repairs are performed. As per the agreement terms and conditions, any service performed without prior notification and Cinch approval is not eligible for reimbursement. We will be more than happy to review the paid invoice/work order for possible reimbursement based on our service cost minus your deductible and any non-covered charges. Would you like the information to submit it to us? Do you have a pen and paper available?”

If YES, advise the customer of the below information:

1. Email: supportservices@cinchhs.com

1. Fax: 954-845-2280 (send Attention: Review Unauthorized Work)

1. Address:
   
1. Attention: Review Unauthorized Work
   PO Box 810275
   Boca Raton, FL 33481-0275

“As a reminder, our Customer Service Department is available 24 hours a day, 365 days a year to provide assistance for any of the covered items listed in the terms and conditions of your agreement.

Do you have any further questions? Thank you for calling Customer Service.”

If the customer persists and disputes the denial:

“<Customer Name>, I can appreciate your questions. If you would like, I can refer you to the section in the contract that explains this important condition.”

1. Refer to the section of the contract that addresses “authorized contractor” or “unauthorized repairs”.
   

1. If the customer states they never received a contract, offer to send them one and contact Membership Services to process the request.