Service Job Life Cycle - CS

• Related Articles

• Customer Service Call Flow

  Script Scripting/Handling Greeting & Introduction “Thank you for calling: Customer Service Sears Home Warranty Customer Service (ONLY when no Caller Screen Pop) My name is <Agent Name>, “To whom do I have the pleasure of speaking with?” “May I please ...

• Soft No Job Aid

  Click the Attachment below to download Job Aid.

• Service Expectations

  Most of our customers have a valid email and will receive email correspondence including their service request details. If a customer does NOT have a valid email or requests job info, we will offer to relay the full request details. Specific SPs may ...

• Status Definitions

  Contract Statuses The system-generated statuses below identify the Warranty Contract status. Status Description Required Note Entry Completed (Active) Contract is active and eligible for service. No Cancellation Scheduled (Active) P3V2 Contract is ...

• Customer Service Disclaimers

  Alternate Provider Option (APO) SCRIPT “<Customer Name>, our search for a Service Professional in your area is taking longer than anticipated. To expedite your Service Request, I can authorize you to contact a licensed and insured Service ...