Service Job Life Cycle - CS

• Related Articles

• Customer Service Call Flow

  Script Scripting/Handling Greeting & Introduction “Thank you for calling: Cinch Home Services Sears Home Warranty Customer Service (ONLY when no Caller Screen Pop) My name is <Agent Name>, To whom do I have the pleasure of speaking with?” May I ...

• Soft No Job Aid

  Click the Attachment below to download Job Aid.

• Service Expectations

  Service Expectations give the customer service request guidelines including the need to have someone at the home 18 years of age or older and the importance of confirming their appointment. Most of our customers have a valid email and will receive ...

• Status Definitions

  Contract Statuses The system-generated statuses below identify the Warranty Contract status. Status Description Required Note Entry Completed (Active) Contract is active and eligible for service. No Cancellation Scheduled (Active) P3V2 Contract is ...

• Customer Service Disclaimers

  Alternate Provider Option (APO) SCRIPT “<Customer Name>, our search for a Service Professional in your area is taking longer than anticipated. To expedite your Service Request, I can authorize you to contact a licensed and insured Service ...