Service Job Life Cycle - CS

• Related Articles

• CTI Verification Job Aid

  Click the Attachment below to download Job Aid.

• Soft No Job Aid

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• Service Expectations

  Service Expectations give the customer service request guidelines including the need to have someone at the home 18 years of age or older and the importance of confirming their appointment. Most of our customers have a valid email and will receive ...

• Customer Service Call Flow

  Agents are not required to give out their last names. If asked, please respond with the following: "Thank you for asking. I can give you my First Name as well as my Employee ID." (Employee ID = CXone Agent ID) If customer asks why, advise this is for ...

• Status Definitions

  Contract Statuses The system-generated statuses below identify the Warranty Contract status. Status Description Required Note Entry Completed (Active) Contract is active and eligible for service. No Cancellation Scheduled (Active) P3V2 Contract is ...