ElectronicsProtect
The Cinch ElectronicsProtect Program is a suite of products designed to provide customers with high quality repair and replacement coverage for their electronic devices such as:
- TV and Home Theater Equipment
- Desktop and Laptop Computers
- Cell Phone and their Components
Benefits
- Repair/Replacement coverage for covered items
- 100% parts and labor for covered repairs
- Nationwide Service Network
- In-Home Service available
- Service available 24/7/365
- Surge Protection
- Remote Control coverage
- If it can’t be fixed, it will be replaced
- Accidental Damage coverage available with computers/tablets and cell phone programs
Plan Offerings
Computers
Televisions
Cell Phones
Bundled Plans
Deductible, Hold Period, Claim Limits, & Annual Aggregate Limits
Program Glossary
Service Limitations
The ElectronicsProtect Program does not cover the following:
- Theft or Loss
- Products not located with the covered household
- Loss of data (such as computer failure)
- Light Bulbs (i.e., projectors)
- Pre-Existing Conditions
- Neglect, Misuse, or Abuse
- Accidental Damage or Handling (unless otherwise specified)
- Rust, Corrosion, Warping, or Bending
- Animal or Insect Damage
- Perils of nature
If the problem is not covered by the service contract, the customer may be responsible for all service fees incurred for such a diagnosis.
Claim Process
- Service Requests and Authorizations are handled by AmTrust/WarranTech, NOT Cinch.
- Customers can place claims directly with WarranTech by phone.
- 866-214-7009
- WarranTech handles all claim-related matters, including collection of the deductible and determination and dispatch of the appropriate service scenario.
- WarranTech will attempt to troubleshoot the problem and if it can be resolved without further activity, no deductible will be collected. If unable to repair via troubleshooting, WarranTech will collect the deductible amount from the customer and determine the appropriate service scenario.
- Notate the interaction in the ServiceBench CEC Notepad.
If a customer calls CS regarding an escalation related to their WarrenTech claim, Warm Conference the customer in with WarrenTech at 855-830-8012 for proper handling.
WarranTech Service Scenarios
Note Template
Subject Field: ElectronicsProtect Service Request
<Customer Name> <Reason for Call> <Action Taken>
Example:
Subject Field: ElectronicsProtect Service Request
Ms. Johnson called in requesting service on her desktop computer. Advised customer they would need to be connected to WarranTech who will be able to assist her with her request. Customer understood. Provided Ms. Johnson with WarranTech contact number and to have the Model/Serial Number of the item ready for the representative. Cold transferred call to WarranTech.
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