MyAccount
My Account Troubleshooting
Issues Signing In/Registering Customers may call in and state that they are having issues logging in to their My Account portal online. When this happens, first ask the customer probing questions: "Have you registered in My Account already?" If Yes, ...
My Account: Customer Registration
If speaking to a customer that has not registered for My Account yet, be sure to give them the contract specific URL so they are able to register. Cinch Warranties: https://my.cinchhomeservices.com Sears Warranties: https://my.searshomewarranty.com ...
Microwave Auto Replacement
Microwave Auto Replacement When service is initiated for a Microwave in Zoho or through My Account, it may meet the criteria to automatically be replaced rather than a technician being dispatched to diagnose. Zoho Initiation During Appliance ...
My Account: Claim Credit-JP Morgan Concourse Payments
When options are ready for a customer to review, the Service Request in their My Account Portal will be updated with those options. If their decision is to accept the Claim Credit and they would like their funds transferred electronically, JP Morgan ...
My Account: Introduction
My Account is a customer facing portal where customers can log in to create a service request, check the status of an existing service request, update their profile, submit payments, view coverage, and download their contract. My Account also has a ...
My Account: Request Service
Once the customer has registered for My Account and logged in, they are able to submit a Service Request through the portal. Below are the customer steps to request service in the case a customer calls in for assistance submitting the request through ...