MyAccount
My Account Troubleshooting
Issues Signing In/Registering Customers may call in and state that they are having issues logging in to their My Account portal online. When this happens, first ask the customer probing questions: "Have you registered in My Account already?" If Yes, ...
My Account: Customer Registration
If speaking to a customer that has not registered for My Account yet, be sure to give them the contract specific URL so they are able to register. Cinch Warranties: https://my.cinchhomeservices.com Sears Warranties: https://my.searshomewarranty.com ...
My Account: Introduction
My Account is a customer facing portal where customers can log in to create a service request, check the status of an existing service request, update their profile, submit payments, view coverage, and download their contract. My Account also has a ...
My Account: Request Service
Once the customer has registered for My Account and logged in, they are able to submit a Service Request through the portal. Below are the customer steps to request service in the case a customer calls in for assistance submitting the request through ...