MyAccount: Request Service
Once the customer has registered for MyAccount and logged in, they are able to submit a Service Request through the portal. Below are the customer steps to request service in the case a customer calls in for assistance submitting the request through MyAccount.
Required Fields will be notated.
- On the Dashboard, click Request Service.
- The Request Service button is available in multiple locations: in the Dashboard, under Recent Activity if there are no prior service requests, and through the Navigation Menu.
- Select the Trade of the item not working. Once selected a list will show all units covered within that trade OR select from the Top Picked Items at the bottom.
- On the What's the issue screen, fill in the needed information, then click Continue.
- In the Symptoms field, they will select what is going on with the item. This is a Required field.
- In the Location field, they will select where the item is located in the home.
- In the Brand field, they will enter what brand the item is. This is a Required field.
- In the Model and Serial Number fields, they will enter the model and serial number if they have them available. These are not required but help move the process along faster.
- If customer needs to add another item they can click Add Item at the bottom of the page.
- On the Review screen, a Service Summary will display including the deductible amount and Customers Contact Information. Click Continue to payment.
- On the Select a payment option screen, customer will enter payment information.
- Customer will select whether they want to use Credit Card or Paze.
- Depending on which option customer selects, they will enter Card Information and Billing Address or Paze Information.
- They will review the Terms and Conditions by clicking the link, then click the I Agree box.
- Click Pay Now.
- The Payment Confirmation screen will display showing all Service Request Information including Service Order Number, What To Expect moving forward, Service Provider Information, and Deductible Amount paid.
- The customer can go back to Home, where they will see the Service Order listed under Recent Activity.
- Throughout the Service Process, the customer can either View Details next to the Service Request or click My Service Requests under the Menu.
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