My Account: Request Service

Once the customer has registered for My Account and logged in, they are able to submit a Service Request through the portal. Below are the customer steps to request service in the case a customer calls in for assistance submitting the request through My Account. 

Required Fields will be notated.

1. On the Dashboard, click Request Service.
   
   
1. The Request Service button is available in multiple locations: in the Dashboard, under Recent Activity if there are no prior service requests, and through the Navigation Menu.
   
2. Select the Trade of the item not working. Once selected a list will show all units covered within that trade OR select from the Top Picked Items at the bottom.
   
   
3. On the What's the issue screen, fill in the needed information, then click Continue.
1. In the Symptoms field, they will select what is going on with the item. This is a Required field.
   
2. In the Location field, they will select where the item is located in the home.
   
3. In the Brand field, they will enter what brand the item is. This is a Required field.
   
4. In the Model and Serial Number fields, they will enter the model and serial number if they have them available. These are not required but help move the process along faster.
   
5. If customer needs to add another item they can click Add Item at the bottom of the page.
   
   
4. On the Review screen, a Service Summary will display including the deductible amount and Customers Contact Information. Click Continue to payment.
   
   
5. On the Select a payment option screen, customer will enter payment information.
   
1. Customer will select whether they want to use Credit Card or Paze.
2. Depending on which option customer selects, they will enter Card Information and Billing Address or Paze Information.
   
3. They will review the Terms and Conditions by clicking the link, then click the I Agree box.
4. Click Pay Now.
   
   
6. The Payment Confirmation screen will display showing all Service Request Information including Service Order Number, What To Expect moving forward, Service Provider Information, and Deductible Amount paid.
   
   
7. The customer can go back to Home, where they will see the Service Order listed under Recent Activity.
   
   
8. Throughout the Service Process, the customer can either View Details next to the Service Request or click My Service Requests under the Menu. 
   
   
   
   
   

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