My Account: Introduction

My Account: Introduction

My Account is a customer facing portal where customers can log in to create a service request, check the status of an existing service request, update their profile, submit payments, view coverage, and download their contract. My Account also has a chat feature where the customer is able to reach out to a Cinch Chat Agent with any questions or issues.

My Account URL's
  1. Sears Home Warranty: https://my.searshomewarranty.com   
  2. All Other Warranties: https://my.cinchhomeservices.com

Customer Dashboard

The Customer Dashboard will display, giving the customer options to view Coverage Details, Service Requests, Payments, Profile, and Benefits, as well as being able to Request Service.

If the customer has multiple plans, they will be able to link them all here to manage in one place. 

Coverage Details

Customers can access their coverage information by clicking the My Plan button in the dropdown Menu.
Included on the My Plan page are:
  1. Plan Details
    1. Plan Status
    2. Plan Number
    3. Start Date
    4. End Date
    5. Plan Holder 
  2. Costs
    1. Plan Costs (Monthly/Annual)
    2. Deductible Amount
  3. Coverage Details
    1. Overview of Covered Items
Customer will also be able to download their plan documentation (Declaration Page and Terms & Conditions) by clicking the Plan Document button to review plan and coverage. 


Service Requests

If customer has any Service Requests, they will be listed on the My Service Requests screen with the most recent at the top. The status of each request will also be displayed.


The customer can click View Details for additional information.


Payments

On the Payment screen, customer will be able to view:
  1. Costs
    1. Plan Costs
    2. Repair Deductible
  2. Payment History

Perks &Benefits

The Perks & Benefits page will include any additional benefits that come with the customer's warranty along with the instructions on how to use them. 


Profile Settings

On the Profile Settings page, customer will be able to view:
  1. Property Address
  2. Mailing Address
  3. Contact Information
    1. Name
    2. Email
    3. Phone Number
  4. Login Information
    1. Username
    2. Hidden Password
Mailing Address, Contact Information, and Login Information are all editable fields. Click the pencil icon to update information.




    • Related Articles

    • My Account Troubleshooting

      Issues Signing In/Registering Customers may call in and state that they are having issues logging in to their My Account portal online. When this happens, first ask the customer probing questions: "Have you registered in My Account already?" If Yes, ...

    • My Account: Customer Registration

      If speaking to a customer that has not registered for My Account yet, be sure to give them the contract specific URL so they are able to register. Cinch Warranties: https://my.cinchhomeservices.com Sears Warranties: https://my.searshomewarranty.com ...

    • My Account: Request Service

      Once the customer has registered for My Account and logged in, they are able to submit a Service Request through the portal. Below are the customer steps to request service in the case a customer calls in for assistance submitting the request through ...