TIMX SCM Menu Options

TIMX SCM Menu Options

The menu option icon displays a window with a list of available menu buttons for that contract.  A warranty record must be displayed in order to view the Menu Option window.

From this menu, agents can perform a variety of account-related tasks, including:
  1. Requesting a Fulfillment (Welcome) Kit
  2. Documenting the account
  3. Managing account status
  4. Reviewing claim history
  5. Updating contact information
  6. And more

Common Menu Options Used:

AR Transactions

Incentives

Billing

Non-Renewal Reasons

Save Offer/Cancel

History Change Lookup

Change Plan

 Other Warranty Info

Claim History

Reinstate Contract

Client Change History Log

Renewal

Communication History Log

Renewal Calculator

Customer Maintenance

Reverse Contract

Fulfillment Request

Service Transfer

Interface Out History

CX Email Confirmation

 


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