Disable Payment Procedure: TIMX SCM

Disable Payment Procedure: TIMX SCM

Customers may request to disable a payment for the following reasons:

• Updating or switching payment methods.
• Adjusting the bill date.
• Resolving issues due to personal or financial changes.

Warning
The bill date can only be changed ONCE per year.

Steps to Disable a Payment

  1. Open TIMX SCM.

  2. Navigate to the Menu Options and open the Billing Screen.

  3. Click on the Payment History tab.

  4. Then, select the Payment Screen tab.



  5. Locate a payment within the Interface Payment Pending section.

  6. Click on the payment to activate the Disable icon on the toolbar.
    1. The Disable icon will become active (colored) only if the payment is eligible.

  7. Click the Disable icon to proceed.




    Notes
    • The Disable icon only becomes active when a pending payment is selected.

    • Encourage customers to use MyAccount for viewing payment and billing changes.

Documentation Guidelines

Use the Notation Template when documenting the interaction. 

Sample Notation Template

Caller 

Janie Smith

Reason For Call 

Billing

Reason Details 

Req. to change bill date to the 30th.

Action Taken 

Disabled pending payment, updated bill date to 30th. Adv. customer bill date can be changed once per year. Adv of MyAccount. Customer okay.

Sales Details 

N/A

PYMT Details 

N/A

Sales Scripting Completed 

N/A

Mask 

N/A

CC/ACH Scripting Completed 

N/A

Screen Pop 

Yes


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