Payment Method - Bill Me

Payment Method - Bill Me

Bill Me is used when the customer wants to pay for the warranty in full or in 3 consecutive installments without providing a payment method on file for automatic payments.

Bill Me Frequency and Guidelines



Bill Me Full Pay

One invoice will be mailed for the full payment/remaining balance of the warranty.




3 Installments

  1. The balance of the warranty is divided into 3 installments
    (one installment is the equivalent of 4 months of the premium cost.).

  2. The customer will receive 3 consecutive invoices within the first three months of the plan enrollment date. 
Ways to Pay
  1. Phone: One-Time Payment.

  2. USPS to:  Cinch Payment Processing Center
                      P.O. Box 650815
                      Dallas TX 75265

Alert
New Enrollments: This Payment Method can ONLY be selected IF the customer does not feel comfortable providing a payment method for recurring payments.
 Bill ME is NOT to be offered upfront as an acceptable payment method.

Rebuttals

Agents should attempt to overcome the customer's objection to provide a payment method on file for recurring billing by using ONE rebuttal.

Rebuttal Suggestion

“We recommend providing a direct form of payment to avoid a lapse in coverage. Be assured that we are PCI compliant and most of your information is encrypted once saved in our system.

What form of payment would you like to use today, a credit/debit card, or your checking/savings account? This can be changed at any time.”

Warning
BEFORE selecting Bill Me for RECURRING BILLING/MONTHLY PAYMENTS, you must reach out and obtain Supervisor Approval and notate who approved. 
Bill Me should be selected only as a LAST RESORT.
Notes
 Cinch will complete random account audits set to Bill Me to ensure this method is being selected properly.

After utilizing 1 Rebuttal to attempt to retain a payment method on file:
  1. If the customer Agrees to add a form of payment, proceed with the ACH/CC Verbal Agreement.
  2. If the customer Refuses to provide a payment method and is adamant about calling or mailing in their payment in 12-month installments, follow these guidelines:
    1. Advise customers who are paying in 12-month installments they are responsible for calling or sending in their payments in a timely manner.
      Cinch does NOT send monthly invoices. 
      1. Bill Me Full Pay should be selected for this option.
        DO NOT use the 3 installments plan for customers who are calling or mailing in their payments in 12-month installments. 3 Installments should only be selected when specifically requested.
Use the Notation Template to document the customer is aware of Bill Me Procedures and the customer's payment plan.
Example:
ACTION TAKEN: ADVISED OF BILL ME PROCEDURES...
PYMT DETAILS: BILL ME: H/O WILL CALL IN MONTHLY PYMTS $59.99

    • Related Articles

    • TIMX SCM: Payment Maintenance (Add & Update Billing)

      Customers have the flexibility to view, add, and update both their payment method and payment plan through the TIMX SCM Payment Maintenance screen. Available Payment Methods Customers can choose from the following methods: Mortgage, Utility, or ...

    • Billing Overview

      TIMX SCM: Billing Overview Billing Screen Users can view billing details such as the billing schedule, applied payments, and more on the Billing screen. To view the Billing screen, follow these steps: 1. From the Menu Options screen, select Billing. ...

    • Disable Payment Procedure: TIMX SCM

      Customers may request to disable a payment for the following reasons: • Updating or switching payment methods. • Adjusting the bill date. • Resolving issues due to personal or financial changes. The bill date can only be changed ONCE per year. Steps ...

    • Change Bill Date

      Customers may call in to change their bill due date for any number of reasons. Advise the customer bill dates can only be changed once per contract. Additional changes will have to wait till contract renewal, though exceptions may be made by the ...

    • Gap Payment Process

      Gap Payments are calculated when there is a cancellation, pending cancellation, reinstatement, or renewal. The payment is used to collect funds when payments are missed due to: Refinance Home Paid Off Service Transfer/Client Change Billing Mechanism ...