Claim No Claim Preventative Maintenance Benefit

Claim No Claim Preventative Maintenance Benefit

In addition to the comprehensive coverage offered through the warranty products, HMS products (with the exception of National One) are also offering a Claim No Claim Preventative Maintenance Reimbursement Benefit. The following article provides information about the benefits, eligibility, and reimbursement process.

This maintenance visit is a benefit and not coverage included in the terms and conditions.

Benefit Description and Eligibility

One (1) Preventative Maintenance visit is included for the HVAC System. The terms and eligibility description are printed on the last page of the contract, as shown in the table below:



The following is a summary of the eligibility based on the terms printed on the contract:

Eligibility:
  1. Available during the 1st year only.
  2. One air conditioning and/or heating system maintenance visit.
  3. NO Claims can be placed within the first nine months of coverage, hence the name "Claim No Claim".
  4. The maintenance service visit must be scheduled and completed during the active/eligible months, 10th, 11th, and 12th.
  5. Up to $100 Reimbursement.

Reimbursement Process

Because the 'Claim No Claim Maintenance Reimbursement' is a benefit and not coverage, a maintenance request entry cannot be processed through TIMX Claims.
  1. As stated in the table above, #2 Process: the contract holder must contact HMS' dedicated toll-free number for information about the Claim No Claim Maintenance Reimbursement. The information is provided via a pre-recorded automated prompt with instructions on how to submit their receipt for reimbursement. The pre-recorded message is available 24 hours.
  2. The Cinch Membership Services team is responsible for processing the redemption as reimbursement through TIMX SCM. Click to view: No Claim TIMX SCM Claim Reimbursement Procedures
  3. If the customer inquires about the maintenance benefit while speaking to Customer Service, The Customer Service Agent must answer their inquiry and provide a resolution. The dedicated toll-free number for the Claim No Claim program should also be provided for future reference. Here are a few possible scenarios:

    Customer wants to place a Maintenance Request.

    ·         If “Maintenance” is not listed as an available product from the TIMX Claims Sears screen, a Maintenance Request entry cannot be processed.

    ·         Verify their enrolled warranty contract (currently available for HMS Products only).

    ·         The customer can be referred to an available Service Provider in their zip code area that provides maintenance services.

    ·         Advise the customer to contact the Service Provider to schedule their HVAC Maintenance Service, pay the Service Provider directly for services rendered and submit the invoice to:

    HMS National, Inc.
    Attn: Maintenance Reimbursement Center
    P.O. Box 810275
    Boca Raton, FL 33481

    Customer wants information about the benefit.

    Explain program to the customer and provide them the toll-free number for future reference (866-607-9925).



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