Claim No Claim Preventive Maintenance Benefit

Purpose

In addition to the comprehensive coverage offered through the warranty products, Real Estate products (except National One) also offer a Claim-No-Claim Preventive Maintenance Reimbursement Benefit. The following article provides information about the benefits, eligibility, and reimbursement process.

This maintenance visit is a benefit and not coverage included in the terms and conditions.

Benefit Description

One (1) Preventive Maintenance visit is included for the HVAC System.
The terms and eligibility description are printed on the last page of the contract, as shown in the table below:

Eligibility:

1. Available during the 1st year only.
2. One air conditioning and/or heating system maintenance visit.
3. NO Claims can be placed within the first nine months of coverage, hence the name "Claim No Claim".
4. The maintenance service visit must be scheduled and completed during the active/eligible months, 10th, 11th, and 12th.
5. Up to $100 Reimbursement.
   

Reimbursement Process

Because the 'Claim No Claim Maintenance Reimbursement' is a benefit and not coverage, a maintenance request entry cannot be processed through TIMX Claims.

1. As outlined in #2 Process above, the contract holder must call Cinch Real Estate's dedicated toll-free number for Claim No Claim Maintenance Reimbursement information.
   A 24/7 pre-recorded message provides instructions for submitting receipts for reimbursement.
   
   
2. The Cinch Membership Services team processes reimbursement redemptions through TIMX SCM.
   Click to view: No Claim TIMX SCM Claim Reimbursement Procedures
   
   
3. If a customer inquires about the maintenance benefit, the Customer Service Agent must address the inquiry, provide the appropriate resolution, and offer the dedicated Claim No Claim toll-free number for future reference.

Examples of common scenarios are shown below:

Customer wants to place a Maintenance Request.

Verify the customer’s enrolled warranty contract (currently available for Cinch Real Estate Products only). The customer can be referred to an available Service Provider in their zip code area that provides maintenance services. Advise the customer to contact the Service Provider to schedule their HVAC Maintenance Service, pay the Service Provider directly for services rendered and submit the invoice to:  Cinch Home Services Attn: Maintenance Reimbursement Center P.O. Box 810275 Boca Raton, FL 33481

Customer wants information about the benefit.

Explain the program to the customer and provide them with the toll-free number for future reference (866-607-9925).

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