Roof Leak Repair Reimbursement

Roof Leak Repair Reimbursement

Purpose:

Roof Leak Repair Reimbursement is offered to customers with DTC Cinch products. The customer is entitled to reimbursement for the cost of repairing roof leaks and flashing 
caused by normal wear and tear and deterioration. 

Guidelines

  1. Available to customers with an active Cinch Product.
  2. Used only for the primary residence 
  3. Roof must be watertight and  in good condition at the effective date of coverage
  4. Repairs are covered when the roof is located over a finished living space.
  5. Up to $1000 reimbursement.

Process

 To be reimbursed, the customer must do the following: 
  1. Initiate a Service Request with Cinch using one of the following methods:
    1.   my.cinchhomeservices.com
    2. by phone at 1-844-324-5688. 

  2. Pay the Deductible

  3. Hire a professional, licensed technician to diagnose the problem and provide an estimate.

  4. Pay the Technician directly for service

  5. Obtain a detailed, paid invoice. The invoice must include:
    1. Service Company Name and Logo
    2. Service Company  Address and Phone number
    3. Customer's Service Address and Phone number
      1. Must match covered property
    4. Description of Services Performed
    5. Proof of Payment

  6. Submit documentation to Cinch. 

Suggested Talking Point

Roof Leak Repair Service Request Script

“<Customer Name>, now that you've placed a claim and paid your deductible, simply call a local roof repair company in your area, pay them for the services, and send the paid invoice to us to receive your reimbursement offer.

Would you like the email address to submit the paid invoice?”

Confirm Auto-Summary Notes are correct to document your interaction with the customer in the CEC Notepad.

Reimbursement Process

Customer can submit their document by one of the following methods. 

Email

supportservices@cinchhs.com

Fax

(954) 845-2280

Mail

Cinch Home Services

Attn: Roof Leak Repair Claim Reimbursement

PO Box 810275

Boca Raton, FL 33481-0275

Reimbursement Timeline

  1. Once approved, Support Services will process the reimbursement and forward it to Accounts Payable.
  2. Checks are mailed within 14 days via USPS. 


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