Cinch Tyndale - Quarterly Reimbursement Benefit
Customers residing in Tennessee who enroll through
our client Tyndale will have a Cinch Complete Home P3 warranty and receive a Quarterly
Reimbursement Benefit for purchases made at Germantown Hardware in the amount of $25.
Customers enroll in the Cinch plan by scanning a QR code at the Germantown Hardware store location.
To receive the reimbursement the customer will email,
fax, or mail their paid receipt including their Name, Address, Phone Number,
and Contract Number to our Support Services department.
- Benefit is available to customers with an active Cinch
Complete Home P3 warranty enrolled through our client TYNDLE. (Tyndale)
- Used only for Germantown Hardware purchases equal to or greater than $25.
- Customers are allowed one $25 reimbursement per Quarter (each 90 days from the warranty effective date) within the
contract year.
Reimbursement Instructions
When a customer asks about a “Germantown
Hardware Reimbursement”, Verify the Client they enrolled with shows as “TYNDLE”.
Use the following Script to
advise the customer of their reimbursement instructions:
Quarterly Reimbursement |
“<Customer Name>, to receive your Germantown Hardware Quarterly
Reimbursement of up to $25, please send a copy of your paid receipt, along
with your full name, address, phone number, and Contract number
(<<xxxxxxx>>). Would you like the email address to submit
your information?”
|
Provide the customer with the Email address, or additional method of delivery if requested:
Email | supportservices@cinchhs.com |
Fax | (954) 845-2280 |
Mail | Cinch Home Services Attn: Quarterly Reimbursement PO Box 810275 Boca Raton, FL 33481-0275 |
Notate your interaction with the
customer in the ServiceBench CEC Notepad.
Example subject: "Tyndale Reimbursement".
Once the proper
documentation is received, Support Services will process the reimbursement
service request and approve the claim.
The
customer will receive a reimbursement Check of up to $25 in the mail in
7-10 business days.
If check not received follow the Stop Payment Process.
Customer Service Call Log Activity Disposition will be CS-General Inquiry: Coverage Questions.
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