Rate Increase Requests

Rate Increase Requests

Overview

Service Providers agree to a rate when they complete and sign the Independent Service Provider Agreement. These rates are effective for a minimum of one year.
Service Providers may request a rate increase after the first year of the signed agreement and the Area Manager will decided based on the following process.

Process

When a Service Provider requests a rate increase, the Area Manager will evaluate the Service Provider based on the following criteria:
  1. Current rates compared to the state or MSA average
  2. The Service Providers average severity to goal for the last 6 months
  3. Length at the current rate
    1. It is recommended a minimum of 3 years at the current rate before an increase should be considered

Additional Criteria to Consider

  1. If current rates are above the average
    1. BUT severity is above goal, the request should be denied
    2. BUT severity is in line with or below goal, the request may be considered
  2. If current rates are in line with the average AND severity
    1. Is in line with or below goal, the request may be considered
    2. Is above goal, the request should be denied, and a business review should be scheduled to determine reason for the high severity
      1. A request to increase the rates may be resubmitted once the severity is back in line for at least 3-6 months
  3. Severity that is currently in line may become out of line with an increase in rates and should be considered when making the determination
  4. Increased rates should not exceed 20% for time & material or 10% for flat rate
  5. If approved or denied, the Area Manager will communicate the decision to the Service Provider
  6. Create a Service Provider Profile update in Salesforce including rate change and effective date in comments
  7. Upload rate change form to Plus One

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