AuthoPro

AuthoPro is a cloud based application used to systematically transfer information to ServiceBench. AuthoPro is used to collect the Service Report information from the Service Professional.

Click the Attachment below to review the AuthoPro User Guide.

Click the Attachment below to review the updated process for entering refrigerant when the customer has a Refrigerant Cap.

• Related Articles

• Entering A Service Report

  In order to enter a Service Report, the Service Job Status must be in Accepted status. In some cases, the Service Job Status may show as New. If this happens, the Authorization Agent will need to advise the Service Professional to change the status ...

• CL Autho Task

  After a CL Autho Task is created in Service Bench, a service job task is automatically created in ZOHO. The service job task is assigned to the Authorizations Support  team .  1. On the ZOHO toolbar, click the expand button, and select   Kanban Task ...

• Autho Job Follow up

  After a Autho Job Follow Up task is created in Service Bench, a service job task is automatically created in ZOHO. The service job task is assigned to the  Authorizations Support team .  1. On the ZOHO toolbar, click the expand button, and select   ...

• Complete A Service Job

  A completed Service Job is considered finalized. The Service Provider has accepted, worked, and completed it. It is expected that the Service Provider does not have any further work to do for the customer or job. Manual completion of a Service Job ...

• CXone Screen Pop Procedures & Scripting: Authorizations

  The CXone screen pop may display the Service Provider’s information they verified through the IVR. The Service Provider will confirm who they are, what job they’re working on, and what customer it is for. If only partial information is provided, use ...