AuthoPro

AuthoPro is a cloud based application used to systematically transfer information to ServiceBench. AuthoPro is used to collect the Service Report information from the Service Professional.

Click the Attachment below to review the AuthoPro User Guide.

Click the Attachment below to review the updated process for entering refrigerant when the customer has a Refrigerant Cap.

• Related Articles

• Entering A Service Report

  In order to enter a Service Report, the Service Job Status must be in Accepted status. In some cases, the Service Job Status may show as New. If this happens, the Authorization Agent will need to advise the Service Professional to change the status ...

• CL Autho Task

  After a CL Autho Task is created in Service Bench, a service job task is automatically created in ZOHO. The service job task is assigned to the Authorizations Support  team .  1. On the ZOHO toolbar, click the expand button, and select   Kanban Task ...

• AM and SP Onboarding One-on-One SOP

  STANDARD OPERATING PROCEDURE Date Created: 06-20-2019 Department: Service Network Location: SharePoint Procedure: Area Manager and New Provider Onboarding One-on-One Sub Process: Preceding Task: Provider Onboarding Process Date Issued: Revision Date: ...

• Single Point of Contact (SPoC) Program

  Purpose To understand the SPoC role in assisting Service Providers, and when Leadership can contact a SPoC to move a service job along. SPoC Specialist SPoC specialists are Authorizations agents who take service reports from a specific group of ...

• Autho Job Follow up

  After a Autho Job Follow Up task is created in Service Bench, a service job task is automatically created in ZOHO. The service job task is assigned to the  Authorizations Support team .  1. On the ZOHO toolbar, click the expand button, and select   ...