Travel Fee's & Master Coverage Verification
This procedure is used to verify if the Service Professional’s profile indicates that they service the customer’s area when they are requesting a Travel Fee.
- If the customer’s zip code is listed in the Master Coverage area, inform the technician that they should not charge for an area listed under their profile.
- If the customer’s zip code is not listed in the Master Coverage area, verify the distance from the provider’s office to the customer’s home by using Google. Cinch will approve a Travel Fee for 25 miles and over starting at $1/mile.
Process
Follow the steps below to verify the Service Professional’s Master Coverage area.
- Click the Service Provider hyperlink.
- The Service Provider Rate Info pop-up box will display.
- Scroll down and click the Service Provider Maintenance button.
- The Service Professional’s Profile will display, click Master Coverage.
- Enter the customer’s Zip Code, then click Search.
- If the Zip Code displays, the Service Professional has elected to service this area without a Travel Fee.
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