Labor Rate & Diagnostic Fee Verification
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Travel Fee's & Master Coverage Verification
This procedure is used to verify if the Service Professional’s profile indicates that they service the customer’s area when they are requesting a Travel Fee. If the customer’s zip code is listed in the Master Coverage area, inform the technician that ...
Authorization Process
SP Verification Verify the SP calling in by following the CXone Screen Pop verification. Reason for Call Pre-Approval: When the technician calls in advising that they need a travel fee, additional diagnostic time, and/or need to perform a diagnostic ...
CXone Screen Pop Procedures & Scripting: Authorizations
The CXone screen pop may display the Service Provider’s information they verified through the IVR. The Service Provider will confirm who they are, what job they’re working on, and what customer it is for. If only partial information is provided, use ...
AuthoPro
AuthoPro is a cloud based application used to systematically transfer information to ServiceBench. AuthoPro is used to collect the Service Report information from the Service Professional. Click the Attachment below to review the AuthoPro User Guide. ...
Create Claim Process
Follow the create claim process when the Service Job is ready to be invoiced. Scroll to the Products section of the Edit/View Service Job screen. Click the Create Claim button. The Warranty Administration screen will open. Scroll down to the Unit ...