Labor Rate & Diagnostic Fee Verification
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Travel Fee's & Master Coverage Verification
This procedure is used to verify if the Service Professional’s profile indicates that they service the customer’s area when they are requesting a Travel Fee. If the customer’s zip code is listed in the Master Coverage area, inform the technician that ...
Authorization Process
CTI Verification Verify the Service Professional and Customer information using the CTI pop-up: CTI pops with ALL job information. View Scripting CTI pops with only SP Account Number. View Scripting CTI pops with a Sears assigned job. View Scripting ...
AuthoPro
AuthoPro is a cloud based application used to systematically transfer information to ServiceBench. AuthoPro is used to collect the Service Report information from the Service Professional. Click the Attachment below to review the AuthoPro User Guide. ...
Create Claim Process
Follow the create claim process when the Service Job is ready to be invoiced. Scroll to the Products section of the Edit/View Service Job screen. Click the Create Claim button. The Warranty Administration screen will open. Scroll down to the Unit ...
Communicating & Negotiating Pricing with Service Professionals
Negotiation Guidelines This process is for negotiating pricing for APPROVED parts, labor, or non-covered charges. Negotiating can only occur after the full service report has been taken. If you are unsure of when/how much to negotiate pricing, ...