Sales Tools
A.I.M. Rebuttals
Benefits of the Warranty (BOW) When using a rebuttal during any Save attempt use applicable Benefits of the Warranty(BOW) based on the customer's warranty type to improve your save efforts. Benefits for all warranty types: 24/7, 365 support Industry ...
Adding Additional or Optional Coverage
Additions: Items that are not covered under the base coverage, however, the customer has more than what’s included in the contract (i.e., refrigerator, water heater, HVAC, etc.). Options: Items that are not covered under the base coverage (i.e., ...
Quickbase Follow Up Entry Process
Quickbase Follow Up Entry Process In order to maximize efficiency, Quickbase is used by "on phone" Associates to initiate follow up requests for activities that will be completed by an "off phone" team. Quickbase Login Instructions Quickbase ...
Sears HVAC Preventative Maintenance Benefit
Sears HVAC Preventative Maintenance Benefit As a benefit of the Sears Home Warranty plan, two complimentary heating & air conditioning system 17-point preventative maintenance checks are available when enrolled in an active Sears Whole Home, System ...
Sears Paid Call Enrollment Benefit and Cancellation Procedures
Sears Paid Call Enrollment Benefit and Cancellation Procedures Benefits and Incentives The Sears Home Warranty Plan offers three levels of CHS customized warranty coverage. Sears Home Warranty Whole Home Plan Sears Home Warranty System Plan Sears ...
Sears Protection Agreements
Sears Protection Agreements This article will help you handle customer questions and concerns in the scenario where a customer has both a Protection Agreement (PA) and a Sears Home Warranty (SHW). With an understanding of the key differences between ...