Sales Tools
Crisis Driven Hardship: Offer & NEW cancel reason
Customers may call, indicating they are unable to pay their premium due to a financial crisis, like the current Government Furlough. Do not proceed with cancellation immediately. Retention efforts are expected. IF a customer calls to cancel, AND ...
A.I.M. Rebuttals
The A.I.M. model is a simple yet powerful approach to guide customer interactions in sales. It helps representatives build rapport, uncover needs, and offer tailored solutions that drive customer satisfaction and sales success. What Does A.I.M. Stand ...
Additional or Optional Coverage
Cinch members can enhance their coverage by adding additional and optional items, including the Premier Upgrade Package, to their plan. What are Additional and Optional Items Additions: Systems and Appliances that are covered under the base coverage, ...
Sears HVAC Preventative Maintenance Benefit
Sears HVAC Preventative Maintenance Benefit As a benefit of the Sears Home Warranty plan, two complimentary heating & air conditioning system 17-point preventative maintenance checks are available when enrolled in an active Sears Whole Home, System ...
Sears Paid Call Enrollment Benefit and Cancellation Procedures
Sears Paid Call Enrollment Benefit and Cancellation Procedures Benefits and Incentives The Sears Home Warranty Plan offers three levels of CHS customized warranty coverage. Sears Home Warranty Whole Home Plan Sears Home Warranty System Plan Sears ...
Sears Protection Agreements
Sears Protection Agreements This article will help you handle customer questions and concerns in the scenario where a customer has both a Protection Agreement (PA) and a Sears Home Warranty (SHW). With an understanding of the key differences between ...