2025/2026 Mid-Year Price Increase
Purpose
- Explain how the 2025/2026 mid‑year price increase is applied to customers.
- Identify which customer groups will receive the mid‑year increase.
- Describe what information is included in the email sent to each customer group.
- Explain how to identify customers who received the increase through the Communication Log.
Customer Groups
There are three customer groups for the midyear price increase process:
Group A | Customer receives a renewal email indicating no change. |
Group B | Customer receives a renewal email with an added price‑increase statement. |
Group C | Customer receives a renewal email with an added price‑increase statement that includes the retail value of claims paid. |
See the attached files for email examples.
Communication History Log Entry
Customers who receive the retail value of claims paid (Group C), the following note will be added to the Communication History Log:
MIDYEAR PRICE INCREASE EMAIL WAS SENT TO XXXXXXX@XXXX.COM ADVISING CUSTOMER OF A PRICE INCREASE TO THEIR MONTHLY PREMIUM. THE NEW MONTHLY PREMIUM WILL BE $XX.XX ON THEIR FEBRUARY BILLING DATE. CUSTOMER’S EMAIL INCLUDED A RETAIL LIFETIME CLAIMS VALUE OF $XXX.XX. |
Customers in Group B will have the standard price increase note added to the Communication History Log.
Additional Notes
- The retail claim values in the customer email are estimated.
- These values do not match TIMX paid claim amounts because TIMX shows internal company costs, not retail costs.
- This difference is expected and should not be reported as an error.
Rebuttals
Refer to the A.I.M. Guidelines to apply rebuttals
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