Sears HVAC Preventative Maintenance Benefit
As a benefit of the Sears Home Warranty plan, two
complimentary heating & air conditioning system 17-point preventative
maintenance checks are available when enrolled in an active Sears Whole Home,
System or Appliance Plan.
Visit Periods
Customers can call to schedule one PM visit within the
specified visit periods. Up to 3 systems will be serviced during each
visit. The customer does not need to have HVAC or multiple unit coverage
in their specific warranty to receive this benefit.
- Air Conditioning maintenance visit period is available in
the spring from February 1st through May 15th
- Heating system maintenance visit period is available in the
fall from August 1st through November 15th
“Make-up” PM visits are not allowed when the visit period
has expired and a refund is not provided for missed PM checks.
Process for Multiple HVAC Units
The request is processed applying current system and
internal business procedures. A work order and checklist is sent to the
Service Partner upon dispatch.
Do not ask probing questions to determine if the customer
has more than one unit. The customer will need to specify if they have more
than one unit and would like to have all of them checked during the
Preventative Maintenance visit.
If the customer states that they have more than one HVAC
system (up to three) within the home, and would like a preventative maintenance
check on each:
Document in the Special Instructions and Comments how many
units need to be checked by the technician.
The Service Partner will not be able to add additional units
to the request once they are at the home.
Select the appropriate product - PREVENTATIVE MAINTENANCE –
AIR CONDITIONING or PREVENTATIVE MAINTENANCE – HEATING SYSTEM
Select the Location – VERIFY
Enter in the Special Instructions and Comments the number of
units to be checked
Once the Service Job is assigned to a service company and
submitted, the service job information and PM checklist is automatically sent
to the Service Partner.
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