Enrollment
No Rebuttal - Enrollment/Renewal - Script
No Rebuttal - Enrollment/Renewal - Script Telemarketing regulations in certain states do not allow for rebuttals on sales calls for inbound and/or outbound phone calls. When we make or receive a sale/cancel call in one of these states, we must follow ...
Referral Enrollment Script
Referral Enrollment Script This script is used during the enrollment process or inquiry for any of the Third Party referral programs. GREETING Thank you for calling Membership Services. This is <Associate name> speaking. May I have your first and ...
Warranty Enrollment Script
Warranty Enrollment Script This script is used during the enrollment process or inquiry for any of the Third Party warranty programs. Under no circumstances do we convert a Sears Warranty to a Cinch Warranty or Vice-Versa GREETING Thank you for ...
Web Enrollment System Process
Web Enrollment System Process The following steps are required when processing Web Enrollments. 1. The client’s agent will log onto Cinch’s Agent Web Portal. 2. Click on the desired plan based on the campaign offerings 3. Enter the Customer ...
Enrollment FAQs
Enrollment FAQs Click on any of the links below to view scripted answers to frequent customer enrollment questions. What does the warranty cover/cost? Mr./Ms. _____ I’ll be happy to explain the benefits of the warranty. The warranty covers ...
Purchase Types
Purchase Types are pre-defined categories that identify the enrollment entry based on: How the customer was introduced to the product The customer's ownership of the property The products effective and expiration dates Purchase Types Seller Home ...
Enrollment Procedures (Retention Department)
Under no circumstances do we convert a Sears Warranty to a Cinch Warranty or Vice-Versa Most third party sales are attained either from telemarketing or direct mail campaigns. During a campaign, we work with the client to select a number of credit ...
Premier Upgrade Package (PUP)
Premier Upgrade Package (PUP) The Premier Upgrade Package (PUP) coverage offers additional benefits for non-covered charges associated with a covered system or appliance repair or replacement. When a customer has a covered failure, there may be ...