Click on any of the links below to view scripted answers to frequent customer enrollment questions.
Mr./Ms. _____ I’ll be happy to explain the benefits of the warranty. The warranty covers mechanical malfunctions and breakdowns of your major systems like plumbing, electrical, heating and A/C system, as well as your kitchen and laundry appliances.
The total cost of the warranty is $ <amount> for one year of coverage, with a $ <amount> deductible per claim. Once the enrollment is complete, you will receive your warranty agreement package within 7-10 business days, outlining your complete coverage.
All I will need to do is gather some basic information and we can get your warranty started today.
Mr./Ms. _____, the life expectancy of most appliances is about 5 years. Most appliances start to experience mechanical failure within that time frame. We know that the average repair cost for most appliances is about $350.00.
As a benefit of the warranty your out of pocket cost would only be your deductible amount <$ amount> toward covered repairs, which means the warranty would pay for itself after the first use.
To provide you with protection against costly repairs, let’s get your coverage started today. I would need some basic information to start your warranty today.
Mr./Ms. _____ I can understand that you would like to wait. If I may mention, the warranty provides you with coverage on major appliances and systems for about $1.00 per day. As a benefit of the warranty, the cost of parts and labor is included should any of your appliances and systems mechanically fail.
To take advantage and begin your coverage for only $ <amount per day/annually> I would need to gather some information.
Mr./Ms._____ as a benefit of the warranty we offer coverage on single family homes and duplexes <tri-plexes and four-plexes where applicable)>.
I can gather some basic information and we can get your warranty started today.
Mr./Ms._____ you are responsible for the first $ <deductible amount> of a covered repair or replacement. Once you have met the deductible amount, the warranty will cover the remaining charges or replacement for all covered malfunctions.
I can gather some basic information and we can get your warranty started today.
Mr./Ms. _____ I can understand that you would like to wait/don’t feel you need the extra coverage.
As a reminder, you have 30 days from the effective date to add options/additions to your warranty. This will cover all your major appliances and systems within your home to ensure full protection against costly out pocket expenses.
Mr./Ms. _____ as a benefit of the warranty, there are no limits to the number of times you can use the service during the coverage period.
All I will need to do is gather some basic information and we can get your warranty started today.
Mr./Ms. _____ as a benefit of the warranty you may renewal the contract on an annual basis. To ensure continuous coverage, we will remind you a few months prior to your expiration date.
All I need to do is gather some basic information and we can get your warranty started today.
Mr./Ms._____ as a benefit of the warranty our Claims Department is available to you 24 hours a day, 7 days a week including holidays. Simply call 1-800-432-1033 and explain the problem to one of our Customer Service Specialists, and they will be happy to assist you.
All I need to do is gather some basic information and we can get your warranty started today.
Anything outside of mechanical failure and the items not listed as covered in you warranty agreement such as:
· Structural damage to the property
· Home entertainment systems
· Personal property (clothing, furniture, jewelry, etc.)
· Routine care and maintenance
Some of these items are usually covered under your homeowner’s insurance policy. With the combined coverage of the home warranty and your homeowner’s insurance policy, your home will be completely protected.
To ensure protection against costly repairs, I can go ahead and process your enrollment.
Since you are a valued customer, I can offer our 3-installment plan. The annual premium will be billed to you in 3 monthly installments. You will need to pay $ <amount> today.
Your next installment will be due 30 days from today, and your last installment will be due 90 days from today. The last two installments include a $5.00 processing fee.
To ensure protection against costly repairs, I can go ahead and process your renewal at this time.