Cancel Request Procedures
Home Sold Guidelines
You may receive a call from a homeowner who is in the process of selling or has recently sold their home. We must first congratulate them and then utilize the following procedure to determine the best solution for the homeowner. Actively listen to ...
Contract Cancellation Reasons
The tables below include Contract Cancellation Reasons listed under both the Verbal and Written notification methods in TIMX SCM, and reasons Only under Written. Note: Reasons highlighted in yellow will require supervisor intervention if there is a ...
Cancel Contract System Process
When a customer requests to cancel remember to use your AIM to Save Rebuttals. Save Offer/Cancel Contract is used to assist with retention efforts by displaying an Offer Incentive, and moving forward with cancelling the contract if the customer ...