Contract Cancellation Reasons

The tables below include Contract Cancellation Reasons listed under both the Verbal and Written notification methods in TIMX SCM, and reasons Only under Written.

Note: Reasons highlighted in yellow will require supervisor intervention if there is a need to override a Stop Bill cancellation date.

Verbal AND Written Cancellation Reasons
Miscellaneous	Client Bankruptcy
	Failed Sales QA Check
	Welcome Call-Buyer Remorse
	Welcome Call – Disputes Enroll
	Welcome Call – Buyer Remorse
	Written Homeowner Request
Product	Chose Competitor Offer
	Chose Sears Protect Plan
	Private Label Change
	Unhappy With Additional Deductible
	Unhappy With Coverage/Deductible/Caps
Property Eligibility	Home Sold – Refused New HW
	Seller Terminated Listing Period
Disputes Enrollment	Dispute Price/Coverage
	Disputes Enrollment Authorization
Pricing	Budget Constraints
Service Related	Billing Errors – OPS
	Never Received Welcome Kit
	Paid Call
	Reputation/Social
	Unhappy Service Request Outcome
	Unhappy with Cinch Service
	Unhappy with Customer Service
	Unhappy with the Service Provider

 

Written ONLY Cancellation Reasons
Miscellaneous	Deceased
	Declined Renewal
	Non-Sears Renewal Inactive Period
	Same Day Enrollment Error
	Sears Renewal Inactive Period
	Test Enrollment Production
Product	Saved Customer – Downsell
	Saved Customer – Upsell
Property Eligibility	Duplicate Coverage
	Ineligible Property Type
	Property Damage Due to Natural Disaster
	Real Estate Purchase Not Completed
	Saved Customer – Home Sold/Purchased New HW

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