TS&R Support

TS&R Support

During your call to save the customer, if they advise they need help with a service job, based on the scenarios below you will contact either Customer Service, a Specialized Team at skill: TSR_TeleSales_Support, or for Case Management assistance: reach out to your supervisor and they will escalate appropriately.

TS&R Support 

Customer Service 

Skill: TSR_TeleSales_Support 

Case Mgmt Assistance

Reassignments 

Repeat Missed Appts 

Case Mgr already assisting 

Recalls 

Delay on Replacement 

2nd Opinion Request 

Scheduling 

Incorrect Parts Received 

Excessive Job reassignments 

Refund of Deductible 

Delay on Job Decision 

APO 

Parts Delays 

Medical Emergency Job 

Job aging over 90 days 

Claim Credit 

 

 

Service Initiation 

 

 

Refund or Claim Credit not received 

 

 

 

 

Utilize your current retention tools and reach out for additional service support using the appropriate paths above.  

 

If you are unsure how to proceed or how to fulfill the customer’s request, contact leadership for guidance.  

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