TS&R Accounts Receivable Guidelines: Addresses

TS&R Accounts Receivable Guidelines: Addresses

There are times when you will be required to contact the Cinch Accounts Receivable department to assist a customer with billing or refund situations.

Billing Issues:
  1. Customers erroneously billed the full amount rather than monthly amount.
  2. Change Bill date within 24 hours (when unable to change in TIMX SCM).
  3. Incentive/Discount requests (within 24 hours).
  4. Noncash requests (mortgage/utility billed customers).
Escalated Refund Issues (24/48-hour turnaround time): 
  1. Refund not received or processed.
  2. Refund for overpayments.
  3. Refund processing status.
Be sure to provide the appropriate email address:

Account Receivables Email Addresses

Retention

accountsreceivableRO@cinchhs.com

Real Estate

cinchrealestateaccounting@cinchhs.com

Documentation Submission

There are times when additional documentation is needed before processing the customer’s request. The submissions may come from a homeowner, admin, A/E, or other authorized entity. 

Examples include: 
  1. Closing disclosures (home sold)
  2. Rental agreement
  3. Divorce certificate
  4. Invoice escalations
  5. Claim no claim reimbursement requests
Be sure to provide the appropriate email address:

Document Submission Email Addresses

Retention

accountsreceivableRO@cinchhs.com

Real Estate

servicecenter@cinchhs.com

Payment Processing Mailing Addresses

There are times when supporting documents should be mailed for processing.  The submissions may come from a homeowner, admin, A/E, or other authorized entity.

Examples include: 
  1. Closing disclosures
  2. Divorce certificates
  3. Rental agreements
  4. Legal name change

Mailing Addresses

Payment Processing

Cinch Payment Processing Center

P.O. Box 650815

Dallas TX 75265

Overnight Payments

JPMorgan Chase

ATTN: Payment Processing Center LBX #650815

14800 Frye Road 2nd Floor

Fort Worth TX 76155

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