Re-Recruit Warm Call Script
CALL STAGE | WHAT TO SAY | NOTES/TIPS |
Greeting/Intro | “Hi, this <Agent Name> calling from Cinch Home Services on a recorded line. How are you doing today?” PAUSE AND ENGAGE BRIEFLY “May I ask who I’m speaking with?” | Use a friendly, professional tone. Personalize if possible (mention past partnership or their business name). |
Internal Reminder | Get AM approval for rate/zip/threshold changes before confirming anything on the call. | AM approval is required for any changes outside of standard terms (ex: rate increase or expanded areas) |
Reconnect/ Reason For Call | “Nice to meet you. You may have known us previously as Cross Country Home Services. I noticed you had previously worked with us. Good news, we have new management and have improved digital self-serve options which reduce the need to call as well as an easier way to communicate with us. We’re getting busy in your area and I wanted to find out if you are interested in re-joining our network?” | Reinforce that this is a warm call and their past work was appreciated. Position this an opportunity, not a sales pitch. |
Talking Points/ Benefits | “We can route more jobs your way” “We can look into adding additional zip to your territory.” “I can ask the AM about adjusting your rates if needed.” “There is a chance to raise your threshold (with AM approval).” | Focus on 2-3 key benefits depending on the providers previous setup and likely motivation. |
Engagement Question | “Does that sound like something you’d be interested in exploring again?” | Gauge their interest before jumping into logistics. Keep in open ended. |
Objection Handling | “Totally understand, even if now’s not the right time I’d love to send you an intro email with a quick overview of what’s changed and what we can offer if you rejoin.” USE REBUTTAL SCENARIO SHEETS FOR SPECIFIC OBJECTIONS. | Stay low-pressure. Keep the relationship positive and leave the door open for future follow up. |
Requirements | Read requirement scripting below. | Always confirm or update the contact info. |
Confirm Next Steps | “If you’re interested I’ll connect you with the AM today to get rate or territory approvals started. Can I verify the best email or phone number to follow up?” | Nail down key details and confirm how you’ll follow up. Update contact information as needed. |
Warm Closing | “Thanks again for your time <SP Name>. We really appreciated working with you before and we’d love to have you back. There’s great opportunity in your area right now.” | Keep the tone professional and appreciative, no matter their decision. |
Requirements
- “We ask that you do a background screening for your techs for (Criminal and Driving only) a rate of $79.00 except for New York ($174.99). You would first need to register your company with Plus One as a company rather than as an individual and only use the Tax ID that is on your W9. Then you would complete your background screening using the phone number that you used for company registration.”
- If the Service Provider does not complete the background check, they will not be able to join the network.
- “Have a minimum of $1 million in General Liability coverage?”
- Cinch needs to be additionally insured and certificate holder.
- “We ask that you set up direct deposit with Paymode X.”
- “Carry auto insurance of at least $300K combined single limit or $100K/$300K/$50K per accident/bodily injury/property damage?”
- Review rates by trade (only if they ask).
“What is your Service Call and Hourly Rate Fee?” - Provide competitive Cinch rates using the Service Provider Rate Sheet.
- You are empowered up to 10% rate increase to negotiate rates.
- Over 10% needs supervisor approval for ALL trades.
- “I will send you an application via Zoho, a service that allows you to sign and upload all required documents. I will be sending you a second email with all the requirements I just went over with you. Please provide a valid email address.”
- “If I don’t hear from you within 2 days I will follow up with you and make sure you have no questions or concerns about the documents.”
- “My email and phone number will be in the information I send you. If you have any questions before I reach out to you, please feel free to call me.”
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