Answering Service Call Script
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CALL
SEGMENT
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SCRIPT
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PURPOSE/TIPS
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Greeting & Intro
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“Hi
<Customer Name>, this is <Agent Name> with Cinch Home Services.”
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Say clearly
and confidently to establish credibility.
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Reason for Call
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“We have a
few service jobs we need help with. We’re looking for a long-term service
partner and would love to speak with the decision-maker.”
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Briefly
explain value of the call.
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Call-to-Action
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“Can they
call me back at 800-531-3466, extension 42410?”
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Encourages a
response with easy contact info. Speak numbers slowly and clearly.
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Repeat Name & Close
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“Again,
this is <Agent Name> with Cinch Home Services. Thanks for your time, I
hope to connect soon.”
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Professional
closing reinforces brand and intention to follow up.
|
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