Pending Cancellation/Dunning Status Procedure
Accounts often fall into pending cancellation or dunning status for 45 days when a payment(s) are unsuccessful after multiple attempts, or after a customer is no longer eligible for mortgage/utility billing.
SCM will display a Red Flag at the top of the screen. You can select the red flag and view the cancel reason under the Description column to determine why the account is pending cancellation.
Below are the detailed cancellation code/reasons found under the Flag column above.
Reason Code
|
Reason Description
|
STPNSF
|
ACH/DDA
REJECTION
|
CCREJ
|
Credit Card
Rejection
|
NPYMNT
|
Non-Payment
|
PEND_CX_FLAG
|
Non-Payment
|
PEND_NPCX_FLAG
|
Non-Payment
|
BNKACTNVLD
|
Bank Account
Not Validated
|
NBILLAVL
|
Billing Vehicle
No Longer Available
|
BLVHADD
|
Billing Vehicle
Unable to be Added
|
Procedure
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