Process a One-Time Payment

Process a One-Time Payment

Processing a one-time payment can be triggered by a number of different scenarios: processing a gap payment, adding additional items to a contract, or processing a contract renewal. 

Process a One-Time Payment in TIMX SCM

  1. Click Payment to launch the Make a Selection pop-up.
  2. Click the drop-down arrow and select Enter a Payment Only. Click OK to launch the Payment Entry screen.



  3. Does the customer want to use an existing payment method?
    1. If YES,
      1. Click Existing CC Info or Existing Bank Info to launch a pop-up displaying the customer's credit/debit card or banking information.
      2. Verify the last four digits of the credit/debit card or bank account number, then click OK to close the pop-up. This returns you to the Payment Entry screen and populates the information in the appropriate fields.

  1. If NO, proceed with one of the approved payment-collection methods below, based on customer preference and your authorized skill set.
    1. PCI Compliant Secure Payment Processing
    2. Non-PCI Compliant Payment Processing
    3.  ACH Payment Process 

  2. Click the Amount Field to automatically load the amount owed and click Save Payment to launch a pop-up detailing the status of the payment and an authorization code.

  3. Record the Authorization Code and offer the code to the customer for their records.

  4. Click OK to close the Payment Status and Authorization pop-up. Doing so causes the following to occur:

    1. A pop-up launches asking you if you want to send an email confirmation to the email listed on file.
      1. Click OK or Cancel depending on the customer's preference. This closes the pop-up.
    2. Another pop-up launches, asking if you want to save the new Credit/Debit Card information for future payments. Auto Renew defaults to 'Yes'. 
      1. Click No or Yes,
      2. Auto Renew defaults to 'Yes'.
    1. Click OK depending on the customer's preference. This closes the pop-up and the Payment Entry screen.
Info
If you're saving the new Credit/Debit Card, you must read through the Verbal Billing Disclaimer.
Saving the new Credit/Debit Card information also replaces the existing information.



Documentation

Use the Note Template to enter notes in the Communication History Log.

Field Name

Call Details

Caller:

Reason for Call:

Make a payment.

Action Taken:

Reviewed payments due, took payment, advised of next bill date and amount

Sales Details:

N/A

PYMT Details:

Collected one-time pymt of $69.99


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