Process a One-Time Payment
Processing a one-time payment can be triggered by a number of different scenarios: processing a gap payment, adding additional items to a contract, or processing a contract renewal. 
Process a One-Time Payment in TIMX SCM
- Click Payment to launch the Make a Selection pop-up. 
 - Click the drop-down arrow and select Enter a Payment Only. Click  OK  to launch the Payment Entry  screen. 

 - Does the customer want to use an existing payment method? 
 - If YES, 
 - Click  Existing CC Info or  Existing Bank Info to launch a pop-up displaying the customer's credit/debit card or banking information. 
 - Verify the last four digits of the credit/debit card or bank account number, then click  OK  to close the pop-up. This returns you to the  Payment Entry  screen and populates the information in the appropriate fields.
 
- If NO,  proceed with one of the approved payment-collection methods below, based on customer preference and your authorized skill set.
 - PCI Compliant Secure Payment Processing
 - Non-PCI Compliant Payment Processing
 -  ACH Payment Process 
 
- Click the Amount Field to automatically load the amount owed and click  Save Payment to launch a pop-up detailing the status of the payment and an authorization code. 
 - Record the Authorization Code and offer the code to the customer for their records.
 - Click  OK  to close the Payment Status and Authorization pop-up. Doing so causes the following to occur: 
 - A pop-up launches asking you if you want to send an email confirmation to the email listed on file. 
 - Click  OK  or  Cancel depending on the customer's preference. This closes the pop-up. 
 
- Another pop-up launches, asking if you want to save the new Credit/Debit Card information for future payments. Auto Renew defaults to 'Yes'. 
 - Click  No or Yes, 
 - Auto Renew defaults to 'Yes'.
 
- Click OK depending on the customer's preference. This closes the pop-up and the  Payment Entry  screen.
 
If you're saving the new Credit/Debit Card, you must read through the Verbal Billing Disclaimer. 
Saving the new Credit/Debit Card information also replaces the existing information. 
Documentation
Use the Note Template to enter notes in the Communication History Log.
 Field Name  | Call Details | 
Caller:
   |  | 
Reason for Call:  | Make a payment.  | 
Action Taken:  | Reviewed payments due, took payment, advised of next bill date and amount  | 
Sales Details:  | N/A  | 
PYMT Details:  | Collected one-time pymt of $69.99  | 
Related Articles
 
Gap Payment Process
Gap Payments are calculated when there is a cancellation, pending cancellation, reinstatement, or renewal. The payment is used to collect funds when payments are missed due to: Refinance Home Paid Off Service Transfer/Client Change Billing Mechanism ...
 
TIMX SCM: Payment Maintenance (Add & Update Billing)
Customers have the flexibility to view, add, and update both their payment method and payment plan through the TIMX SCM Payment Maintenance screen. Available Payment Methods Customers can choose from the following methods: Mortgage, Utility, or ...
 
Contract Reinstatement Within 90 Days
Customers may contact Cinch to have their cancelled contracts reinstated (note that only the contract holder can request to have a contract reinstated). Customer Service can only reinstate contracts if they are within 90 days of cancellation and if ...
 
Change Bill Date
Customers may call in to change their bill due date for any number of reasons. Advise the customer bill dates can only be changed once per contract. Additional changes will have to wait till contract renewal, though exceptions may be made by the ...
 
BDW-Enrollment System Process
Buyer Direct Warranty (BDW) Enrollment System Process 1.     Obtain and write down the property address and conduct a search prior to processing to prevent duplicate enrollments. 2.     If no records are generated, continue with the enrollment. (if ...