Pending Cancellation/Dunning
Accounts often fall into pending cancellation or dunning status for 45 days when a payment(s) are unsuccessful after multiple attempts, or after a customer is no longer eligible for mortgage/utility billing.
To process the Dunning Offer for eligible customers, click here.
SCM will display a red flag at the top of the screen. You can select the red flag and view the cancel reason under the Description column to determine why the account is pending cancellation.
Below are the detailed cancellation code/reasons found under the Flag column above.
Reason Code | Reason Description |
STPNSF | ACH/DDA REJECTION |
CCREJ | Credit Card Rejection |
NPYMNT | Non-Payment |
PEND_CX_FLAG | Non-Payment |
PEND_NPCX_FLAG | Non-Payment |
BNKACTNVLD | Bank Account Not Validated |
NBILLAVL | Billing Vehicle No Longer Available |
BLVHADD | Billing Vehicle Unable to be Added |
Utilize the following:
- Perform a visual audit, including the Amount Paid field.
- Match the Amount Paid on the Enrollment Form with the Amount Paid in the Payment History as sometimes the amounts are different.
- To view the Payment History, click Payment on the Enrollment Form.
- Select View Payment Plan/Billing Mechanism on the Make A Selection P
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