Documentation Abbreviations

Documentation Abbreviations

Below is a list of common abbreviations approved for use when documenting:

Common Abbreviations
ACC Accepts/Accepted
ACH
Checking/Savings Account
ADV
Advised
APO
Alternate Provider Option
APPT
Appointment
APP/W
Appliances Warranty
B/D
Business Days
BOW
Benefits of Warranty
CANC, CXL
Canceled
CB
Call Back
CC
Claim Credit
CC
Credit Card
CH, CH/W
Complete Home
CO
Company
COF
Card on File
CONF
Conference
CSA
Customer Service Associate
CUST
Customer
DED
Deductible
DEPT
Department
DISP
Dispatch
EXP
Expectations
EXT
Extension
F/U
Follow Up
H/O
Homeowner
IB
Inbound (Call In)
INFO
Information
INV
Invoice/Bill
MY/A
MyAccount
N/A
Not Applicable
NFQ
No Further Questions
NCC
Non-Covered Charges
NLA
No Longer Available
N/R
Non-Renewal
OB
Outbound (Call Out)
OTP
One-Time Payment
PYMT
Payment
PUP
Premier Upgrade Package
PURCH
Purchasing
Q
Questions
RE
Regarding
REC
Record
REF
Refund
REQ
Request/Require
RNWL
Renewal
SJ
Service Job
SR
Service Request
SVC
Service
SCHED
Scheduled
SP or S/P
Service Provider
V/M
Voicemail
XFER
Transfer


Additional Abbreviations

AMEX

American Express Credit Card

B/N

Buyer Notification

DISC

Discover Credit Card

ESC

Escrow/Title Company

FOS

Follow Up on Status

H/X

Heat Exchanger

M/CARD

Master Card (Credit Card)

M/B

Member Broker

PI

Phone In

SAH

Seller Air & Heat

S/C, SRVCO, SVC

Service or Service Company

SCSA

Senior Customer Service Associate

SNAD

Service Network Administration Development

SNAP

Service Network Approvals

SND

Service Network Development

SPEC, SPECS, SPEC’D, SPECCED, SPECCING, SPECING

Specification

VISA

Visa Credit Card

WCB

Will Call Back

 



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