Dispatch Direct Pilot
Dispatch Direct is a pilot to help reduce the number of jobs assigned to APO and improve the customer experience.
Our service provider recruiting team will use an external Dispatch Direct application to contact licensed and insured service providers and assign them in ServiceBench to take the job.
- When a job reaches our internal Dispatch team and it would normally be assigned to APO, they will assign the job to DISPATCH Direct for the recruiting team.
- If the job is assigned to DISPATCH Direct we will not reassign as we are in the process of locating a service provider and the only other option is APO.
- Suggested Scripting:
"Our recruiting team is attempting to locate a service company for your request and will contact you directly as soon as possible."
When the Dispatch Direct SP accepts, the recruiter will create a profile for them in SB and assign them to the job as normal.
Pay close attention to the Notes on the job for Dispatch Direct information as an identifier the SP assigned is an out-of-network SP.
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