Hestia - The Seniors Club

Hestia - The Seniors Club



Cinch has partnered with The Seniors Club to provide Cinch’s Home Helper and ApplianceProtect products to its members. The Seniors Club provides services for seniors aged 50-70 years old. Members enjoy exclusive benefits and opportunities to lead a healthier, happier life.


Handling Guidelines

Cinch Membership Services

  1. Explain how enrollment occurred
  2. Cancel if requested – No rebuttals allowed
  3. Billing and Payment for Cinch’s products

Cinch Ops Services (no change in current processes)

  1. Home Helper service requests
  2. ApplianceProtect service requests

General

  1. Client ID = Hestia in TIMX SCM, however when speaking with a client, say “The Seniors Club”
  2. Conduct an address search - Customer could have multiple products
  3. Be sure to exercise patience and empathy

Cell Code Matrix



Click here for a sample version of the customer's welcome letter.


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