ListenTrust

ListenTrust



ListenTrust specializes in personalized customer engagement and sales while offering clients a broad range of solutions in both English and Spanish. They also offer solid scalable operations that can expand to meet client needs. Corporate Headquarters are located in Portland Maine, with Contact Center operations in Hermosillo, Sonora, Mexico.

They currently staff over 800 agents with room to expand to over 2,000. Their agents are Spanish and English-Speaking and bilingual Spanish-English.

Campaign and Product Overview

Client ID: LTRUST
Campaign Code: LTRUSTTM18
Launch Date: 04/23/2019
Enrollment Promotion: $25 Rewards Card

Product Offering

  1. Surge 5K $25 Reward Card SPANISH
  2. Surge 5K $25 Reward Card ENGLISH (Not Active)

Cell Code

Cell Description

Markets

Product

Price

Deductible or Aggregate Cap

Plan ID

LTRUST01

 

ListenTrust Surge 5K $25 Reward Card ENG

National

Surge 5K

$14.95

$0

26741

LTRUST02

ListenTrust Surge 5K $25 Reward Card SPN

National

Surge 5K

$14.95

$0

26741

Enrollment Method

The Contact Center will be selling different programs like AARP, Travel / Leisure Club, and Magazines / Discount Buying Clubs. All customer interactions will be in Spanish.

Customers who elect a home warranty plan will be enrolled by the ListenTrust Agent using a Cinch developed Agent Web Portal.
  1. Customer receives welcome package with registration instructions. An active email address must be supplied.
  2. Customer goes to website or calls Cinch to register. During the call, Cinch Membership Services will go to website and register customer.
  3. If the customer does not have an email address for the Cinch agent, the Agent will enter rewards@cinchhs.com.
  4. Cinch sends confirmation emails to customers & sends weekly file to Reward Card Vendor.
  5. Reward Card Vendor sends emails with URL link to customers for them to select a “card”.
  6. Reward Card Vendor will mail a letter to all customers who did not have an active email address.
All sales performed online will display in the Cinch TIMX SCM system.  Billing begins on the effective date. Contract fulfillments are performed using the standard method of 7 – 10 days post-enrollment for the welcome package to be received by the new customer.

Here is a link to the Agent Web Portal:




    • Related Articles

    • Call Center Channel Programs

      See handling information for Call Center Channel Programs here: Call Center Channel Process and Scripting. Click the Partner Name below to navigate to the program details page. Call Center Channel Programs Acquis AT Media Bazaar Voice Hestia ICC ...

    • Call Center Channel Process and Scripting

      This topic provides information on how each Call Center Channel customer is enrolled as well as example scripting for you to use. When a customer is calling in and requesting to cancel or dispute their enrollment, the information below will provide ...

    • Teleloyalty

      Teleloyalty is a direct marketing firm located in Mumbai, India. With over 140 seats, they are driving calls into their call center from direct mail, ID theft programs, Post cards, and Lead generation. Campaign and Product Overview Cell Description ...

    • Versa Marketing

      Versa is a direct marketing firm who specializes in lead generation programs using various methods to promote various offers (i.e., post cards, direct mail, social media ads, etc..). Customers generally respond to these offers by calling in to call ...

    • Wyndham Destinations

      Wyndham Destinations is the timeshare marketing arm of Wyndham hotels.  Campaigns 2020 December