Feedback Manager - Customer Survey

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• Area Manager List

  Purpose Use the SP Feedback Tracker to update negative or positive feedback received regarding our Service Providers. When Outbound Calls and Public with Email comments fail to resolve the issue, if an Area Manager needs to assist with or be made ...

• SP Feedback Tracker

  At Cinch Home Services it is our commitment to partner with Service Professionals that deliver best in class service. It is important that we capture and follow through when feedback is received from our customers regarding positive and negative ...

• Coaching Feedback for BPO Partners

  Cinch plays an important role in the development of our Third Party (BPO) agents by providing claim-specific coaching feedback. It is important to deliver such feedback in a timely manner so we can prevent errors that could have a negative impact on ...

• Area Manager Escalation Process

  Agents will be required to follow department-specific guidelines when escalating a Service Professionals workmanship, conduct, or other service missed commitments to the Area Manager. Area Manager Escalation Process by Department Customer Service ...

• Interactive Voice Response System (IVR)

  The Interactive Voice Response System (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipient. IVR systems accept a combination of voice input and touch-tone phone keypad ...