Feedback Manager - Customer Survey

• Related Articles

• Customer Service Disclaimers

  Alternate Provider Option (APO) SCRIPT “<Customer Name>, our search for a Service Professional in your area is taking longer than anticipated. To expedite your Service Request, I can authorize you to contact a licensed and insured Service ...

• Customer Service Call Flow

  Script Scripting/Handling Greeting & Introduction “Thank you for calling: Cinch Home Services Sears Home Warranty Customer Service (ONLY when no Caller Screen Pop) My name is <Agent Name>, To whom do I have the pleasure of speaking with?” May I ...

• Customer and Service Provider Conference: Reassignment

  During a Reassignment, when calling out to a provider from Extended Zip/Service Locator or calling for an Emergency/Medical Emergency service request we must attempt to Conference the Customer with the Service Provider to schedule and capture the ...

• AIM for Empathy: Customer Service

  Click the Attachments below to download Job Aids.

• Customer Service Documentation Guidelines

  Documentation is required for all customer interactions. Clear and complete documentation tracks customer care and expectations which results in efficient and consistent customer service. Note Template: Name: Reason: Details: Action: Closing: The ...