Area Manager Escalation Process
Agents will be required to follow department-specific guidelines when escalating a Service Professionals workmanship, conduct, or other service missed commitments to the Area Manager.
Related Articles
Area Manager List
Area Manager Escalations and Contact Info Use the SP Feedback Tracker to update negative or positive feedback received regarding our Service Providers. When Outbound Calls and Public with Email comments fail to resolve the issue, if an Area Manager ...
S.O.S. Escalation - Potential Risk to Customer or Service Provider
This procedure is used when a Customer or Service Provider escalates an S.O.S. complaint that can pose a risk to their well-being or to Cinch. Examples include but are not limited to: Police Contacted Verbal Threats Harassment Customer or Service ...
Cinch Tyndale - Quarterly Reimbursement Benefit
Customers residing in Tennessee who enroll through our client Tyndale will have a Cinch Complete Home P3 warranty and receive a Quarterly Reimbursement Benefit for purchases made at Germantown Hardware in the amount of $25. Customers enroll in the ...
Customer/Service Professional Callback Option-Fonolo
Customers and Service Professionals will be offered the callback option via the IVR when there are no associates available to assist. The Customer or Service Professional can choose the callback option rather than wait on hold. The system holds their ...
ReKey Benefit
Cinch will provide Yr 0 Real Estate Buyer customers a referral to pre-screened rekey vendors in their service area who will provide the service at a discounted rate. ReKey Service is available one time during the term of the plan and includes the ...