Area Manager Escalation Process
Agents will be required to follow department-specific guidelines when escalating a Service Professionals workmanship, conduct, or other service missed commitments to the Area Manager.
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Area Manager List
Area Manager Escalations and Contact Info Use the SP Feedback Tracker to update negative or positive feedback received regarding our Service Providers. When Outbound Calls and Public with Email comments fail to resolve the issue, if an Area Manager ...
Cinch Tyndale - Quarterly Reimbursement Benefit
Customers residing in Tennessee who enroll through our client Tyndale will have a Cinch Complete Home P3 warranty and receive a Quarterly Reimbursement Benefit for purchases made at Germantown Hardware in the amount of $25. Customers enroll in the ...
Customer/Service Professional Callback Option-Fonolo
Customers and Service Professionals will be offered the callback option via the IVR when there are no associates available to assist. The Customer or Service Professional can choose the callback option rather than wait on hold. The system holds their ...
ReKey Benefit
Cinch will provide Yr 0 Real Estate Buyer customers a referral to pre-screened rekey vendors in their service area who will provide the service at a discounted rate. ReKey Service is available one time during the term of the plan and includes the ...
CXone Softphone
CXone is our Softphone application used for calls, queue monitoring, reporting, quality management, and more. Launch CXone and Log in Use the CXone Icon to launch the CXone URL (https://cxone.niceincontact.com/) in your Chrome Browser. Use the NICE ...