Area Manager List
Area Manager Escalations and Contact Info
Use the SP Feedback Tracker to update negative or positive feedback received regarding our Service Providers.
When Outbound Calls and Public with Email comments fail to resolve the issue, if an Area Manager needs to assist with or be made aware of a situation, Email or have leadership email the Area Manager directly using the contact information below.
For SOS Escalations make sure to follow the SOS process and include the Area Manager.
Agents should ONLY provide AM contact information to Service Providers that are currently IN-NETWORK and do NOT provide this contact information to customers.
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State |
Contact |
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Alaska |
Robin Stewart |
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Colorado |
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Idaho |
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Montana |
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Nevada |
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Oregon |
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Utah |
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Washington |
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Wyoming |
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Arizona |
Brent Andrew |
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California |
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Hawaii |
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New Mexico |
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Illinois |
Steve Underwood |
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Iowa |
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Kansas |
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Minnesota |
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Missouri |
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Nebraska |
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North Dakota |
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South Dakota |
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Wisconsin |
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Indiana |
Trudy-Ann Edwards |
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Kentucky |
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Michigan |
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Ohio |
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Arkansas |
Rick Ginsberg |
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Louisiana |
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Mississippi |
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Oklahoma |
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Tennessee |
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Texas |
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Connecticut |
John Sarnie |
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Maine |
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Massachusetts |
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New Hampshire |
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New Jersey |
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New York |
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Pennsylvania |
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Rhode Island |
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Vermont |
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West Virginia |
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Delaware |
Hubert Bruhier |
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District of Columbia |
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Maryland |
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Virginia |
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Alabama |
Michael Moreta |
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Florida |
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Georgia |
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North Carolina |
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South Carolina |
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