Area Manager List

Area Manager Escalations and Contact Info

Use the SP Feedback Tracker to update negative or positive feedback received regarding our Service Providers. 

When Outbound Calls and Public with Email comments fail to resolve the issue, if an Area Manager needs to assist with or be made aware of a situation, Email or have leadership email the Area Manager directly using the contact information below.

Please note that Area Manager Robin Stewart is responsible for overseeing ALL Electrical, Garage Door, and Pool & Spa Service Pros nationwide.

For SOS Escalations make sure to follow the SOS process. 

Agents should ONLY provide AM contact information to Service Providers that are currently IN-NETWORK and do NOT provide this contact information to customers.

State	Region	Contact	Email
Alaska	Mountain	Robin Stewart	robstewart@cinchhs.com
Colorado
Idaho
Montana
Nevada
Oregon
Utah
Washington
Wyoming
Arizona	Southwest	Brent Andrew	bandrew@cinchhs.com
California
Hawaii
New Mexico
Illinois	North Central	Steve Underwood	stunderwood@cinchhs.com
Iowa
Kansas
Minnesota
Missouri
Nebraska
North Dakota
South Dakota
Wisconsin
Indiana	East Central	Trudy-Ann Edwards	taedwards@cinchhs.com
Kentucky
Michigan
Ohio
Arkansas	South Central	Rick Ginsberg	rginsberg@cinchhs.com
Louisiana
Mississippi
Oklahoma
Tennessee
Texas
Connecticut	Northeast	John Sarnie	jsarnie@cinchhs.com
Maine
Massachusetts
New Hampshire
New Jersey
New York
Pennsylvania
Rhode Island
Vermont
West Virginia
Delaware	Mid-Atlantic	Hubert Bruhier	hbruhier@cinchhs.com
District of Columbia
Maryland
Virginia
Alabama	Southeast	Michael Moreta	mmoreta@cinchhs.com
Florida
Georgia
North Carolina
South Carolina

• Related Articles

• Area Manager Escalation Process

  Agents will be required to follow department-specific guidelines when escalating a Service Professionals workmanship, conduct, or other service missed commitments to the Area Manager. Area Manager Escalation Process by Department Customer Service ...

• SP Feedback Tracker

  At Cinch Home Services it is our commitment to partner with Service Professionals that deliver best in class service. It is important that we capture and follow through when feedback is received from our customers regarding positive and negative ...

• Customer Damage Claims

  During the course of the warranty service request process, customers may report damage they believe was caused by the Service Provider during a service event. Below is the procedure for handling these situations. Process When a customer reports ...

• Surge Protection Process

  Surge Protection plans provide coverage and reimbursements for the repair or replacement of residential electronics, electrical systems, appliances, and other electrical devices within the customer’s home that fail due to an electrical surge and New ...

• Coaching Feedback for BPO Partners

  Cinch plays an important role in the development of our Third Party (BPO) agents by providing claim-specific coaching feedback. It is important to deliver such feedback in a timely manner so we can prevent errors that could have a negative impact on ...