Area Manager List
Area Manager Escalations and Contact Info
Use the SP Feedback Tracker to update negative or positive feedback received regarding our Service Providers.
When Outbound Calls and Public with Email comments fail to resolve the issue, if an Area Manager needs to assist with or be made aware of a situation, Email or have leadership email the Area Manager directly using the contact information below.
For SOS Escalations make sure to follow the SOS process.
Agents should ONLY provide AM contact information to Service Providers that are currently IN-NETWORK and do NOT provide this contact information to customers.
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State |
Region |
Contact |
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Alaska |
Mountain |
Robin Stewart |
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Colorado |
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Idaho |
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Montana |
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Nevada |
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Oregon |
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Utah |
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Washington |
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Wyoming |
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Arizona |
Southwest |
Brent Andrew |
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California |
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Hawaii |
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New Mexico |
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Illinois |
North Central |
Steve Underwood |
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Iowa |
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Kansas |
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Minnesota |
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Missouri |
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Nebraska |
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North Dakota |
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South Dakota |
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Wisconsin |
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Indiana |
East Central |
Trudy-Ann Edwards |
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Kentucky |
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Michigan |
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Ohio |
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Arkansas |
South Central |
Rick Ginsberg |
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Louisiana |
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Mississippi |
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Oklahoma |
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Tennessee |
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Texas |
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Connecticut |
Northeast |
John Sarnie |
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Maine |
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Massachusetts |
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New Hampshire |
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New Jersey |
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New York |
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Pennsylvania |
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Rhode Island |
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Vermont |
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West Virginia |
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Delaware |
Mid-Atlantic |
Jon Waldo |
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District of Columbia |
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Maryland |
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Virginia |
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Alabama |
Southeast |
Michael Moreta |
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Florida |
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Georgia |
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North Carolina |
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South Carolina |
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