Surge Protection plans provide reimbursement coverage for the repair or replacement of residential electronics, electrical systems, appliances, and other electrical devices within the customer’s home that fail due to an electrical surge.
There are 2 types of Surge Protection:
We do not initially
create a service request for surge events.
When a customer is
enrolled in a Surge Only plan and advises a surge event has occurred, the
customer will send in documentation to Cinch for reimbursement.
Customer Instructions:
Locate a qualified service provider to perform a diagnosis of the item
and confirm the surge event.
Complete the SurgeProtect Claims Reimbursement Form. This form is included in the Welcome Kit but can be emailed or mailed to you if you need a copy.
(If emailed, the customer will have the option to complete the form online)
Along with the completed form, you will need an invoice with the following information:
Once we have received the completed Claim Reimbursement form and invoice they will be reviewed and processed by our Support Services team.
SS will create the service request and contact the customer directly with updates.
If approved the customer
should expect the invoice to be processed in approximately 20 business days.
Plans including both Warranty and Surge coverage on the same contract are handled differently.
Warranty service
requests for failures Not related to a surge event will be processed as normal.
If the customer advises they have experienced a Surge event the customer will contact Cynosure at 1-800-711-4280 and select Option 2 to initiate a claim.
Cynosure will then handle the reimbursement process with the customer directly.